1st Line IT Support Engineer

Company Description We’re a growing, forward thinking Managed Service Provider (MSP) based in Sheffield, and we’re not your average IT company. We believe tech should be enjoyable, both for our clients and our team. We’ve built a culture that’s playful, people-first, and full of opportunities to grow. Expect collaboration, laughter, and the occasional pizza fuelled problem solving session.

Your day-to-day will include:

Providing 1st line technical support via phone, email, and remote tools Logging and managing support tickets in our helpdesk system Troubleshooting hardware, software, and network issues Setting up and configuring desktops, laptops, printers, and mobile devices Installing and maintaining Microsoft 365 apps and user accounts Managing password resets, permissions, and access control Assisting with basic network and connectivity troubleshooting Escalating complex issues to 2nd Line Engineers when needed and learning from them! Documenting fixes and contributing to our internal knowledge base Delivering excellent customer service every time

What kind of person we are looking for:

Some experience in an IT support role, helpdesk, or MSP environment Familiarity with: Microsoft 365 administration Windows 10/11 and common desktop applications Basic networking (DNS, DHCP, IP addressing, Wi-Fi troubleshooting) A genuine passion for tech and helping people Excellent telephone manner De-escalation tactics or happy to learn for the disgruntled customers A problem-solving mindset and eagerness to learn new things Excellent communication skills and a customer first attitude A full clean UK driving licence as you may occasionally visit client sites Learning the Daffodil Values to the best of your ability. Representing Daffodil Group in person and over the phone to a high professional standard on a daily basis.

What we will offer you:

£25,500 – £27,500 DOE EOTM & 'Special Mention' bonus Annual performance bonus Duvet day 20 holiday days + bank hols 1 Week Christmas shutdown Extra day off for your birthday Tenure based holiday accrual Free On-site parking Regular team socials Use of company vehicle Cycle to work scheme Training & development Free gym membership Free eye test Health & wellbeing app Better book club membership Company pension scheme We’re a driven and dedicated team that takes pride in doing great work and supporting one another to achieve our goals. We work hard, move fast, and celebrate our successes together. The truth is, we spend more time with our work family than our own — so creating a positive, fun, and supportive culture really matters to us.

If you’re a motivated IT professional who enjoys hands-on work, client interaction, and being part of a growing, fun-loving team, we’d love to hear from you.

If you’re someone who enjoys rolling up your sleeves and taking ownership, you’ll fit right in.

If you’re looking for an easy ride, this probably isn’t the place for you! Apply now and let’s talk about your next career move. We are an equal opportunity employer and welcome applications from all qualified candidates.