2nd Line Support Technician

2nd Line IT Support Technician Microsoft | MSP | Edinburgh (Office based Monday to Friday, 9am -5pm) £30,000 - £35,000

Are you an experienced MSP professional with a passion for Microsoft technologies and a drive to keep growing? Our client is a quality-first Managed Services Provider looking for a superstar to join their focused Edinburgh team. This is not just another support role. This is a genuine opportunity to develop your career, gain industry-recognised certifications, and become a key part of a dynamic team that values your expertise and your ambitions.

What Is In It For You £30,000 - £35,000 salary based on experience and technical ability 12 dedicated training days per year to support your professional development Funding and support toward Microsoft certifications (MS-900, Azure Administrator, Security Administrator) LinkedIn Learning account Private health insurance 6 charity days per year Regular mentoring and structured career development reviews Opportunity to specialise in areas such as mobile device management and security

Role Overview Joining the Managed Services Team, you will play a hands-on role in keeping client infrastructure running securely and efficiently. Day to day you can expect to: Resolve support tickets and troubleshoot complex client issues across the Microsoft ecosystem Support end-users within Microsoft 365, Azure, desktop and server environments Monitor and maintain critical infrastructure and services to the highest standards Apply strong network troubleshooting skills to diagnose and resolve issues quickly Deliver excellent, professional service to a varied and demanding client base

What We Are Looking For Please note: MSP experience is essential for this role. Applications without a background in a Managed Services Provider environment will not be considered.

Minimum 3 years of experience working within an MSP environment Microsoft certifications required or actively in progress: MS-900, Azure Administrator and/or Security Administrator (external validation is essential) A specialism in mobile device management or security administration is highly desirable Outstanding communication skills with the confidence to engage professionally at all levels Highly organised and detail-oriented with the ability to manage multiple priorities under pressure A genuine passion for technology with strong, proven troubleshooting ability A collaborative team player who thrives in a busy, fast-paced environment

Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.