3rd Line Network Engineer – LAN & WiFi (Aruba)

JOB TITLE: 3rd Line Network Engineer – LAN & WiFi (Aruba)

DIVISION/BUSINESS UNIT: Networks

OFFICE BASE: Edinburgh / Hybrid

Role Overview

We are looking for an experienced 2nd / 3rd Line Network Engineer with a strong focus on LAN and Wireless networking, ideally with hands-on experience of Aruba technologies. This role combines operational support (fault tickets and escalations) with project work, delivering high-quality network solutions for our customers. You will be a technically strong engineer with excellent customer-facing skills, comfortable working independently while also collaborating with colleagues, customers, and third-party vendors.

As a minimum you may be called upon to undertake all or some of these activities as required

Operational Support

Diagnose and resolve complex network incidents, primarily related to wired and wireless infrastructure. Manage and progress fault tickets through to resolution within agreed SLAs. Perform root cause analysis and implement permanent fixes. Produce clear technical notes, incident reports, and documentation. Provide 2nd and 3rd line support for LAN and WiFi networks.

Projects & Change

Assist with the design, implementation, and optimisation of LAN and WLAN solutions. Carry out network changes in line with change management processes. Work closely with customers during project delivery, from planning through to handover. Support and deliver network projects, including upgrades, migrations, and new deployments.

Customer Engagement

Communicate effectively with both technical and non-technical stakeholders. Participate in customer meetings (remote and on-site) to discuss incidents, designs, and improvements. Maintain a professional and customer-focused approach at all times. Act as a trusted technical adviser to customers.

Essential

Knowledge / Skills / Background / Qualifications

Proven experience in a 2nd or 3rd line network engineering role. Strong knowledge of LAN and WiFi technologies. Solid understanding of: Switching & VLANs Wireless standards (802.11) Network security fundamentals Troubleshooting complex network issues Experience working with ticketing systems and incident management processes. Experience supporting network-related projects alongside BAU support. Strong documentation and communication skills.

Desirable (Ideally)

Experience in customer environments (MSP or enterprise). Relevant certifications (e.g. Aruba, Cisco, or equivalent). Hands-on experience with Aruba networking products, including: Aruba Wireless Access Points & Switches Aruba Airwave Aruba Central Aruba ClearPass

Working Arrangements

You must be based in Scotland and able to travel when required Hybrid Home / Our Edinburgh office Customer sites (primarily within Scotland but may include other sites within the UK on occasion)

Personal Attributes

Strong problem-solving mindset Calm and methodical when dealing with incidents. Customer-focused with excellent interpersonal skills. Able to balance support workload with project delivery. Self-motivated and comfortable working remotely part time.

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