Academy Operations Coordinator - YDP & FTTM

Who We Are Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.

We offer world class facilities. In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change creating 4,000 jobs and injecting £300 million into the local economy every year.

We’re at our brightest when we’re all together. Our Club, our teams, our community.

There is only one Hotspur. Tottenham Hotspur.

Job Purpose Provide full administrative and operational support for all aspects of the U13–U15 Programme and Full-Time Training Model (FTTM), ensuring the effective planning, organisation, and delivery of fixtures, festivals, tournaments, tours, and education-related activity in line with Academy standards and governing body requirements Act as a central point of coordination for players, parents, Academy staff, and external stakeholders, delivering a high-quality experience while maintaining compliance with Youth Development rules and safeguarding standards

Key Responsibilities Provide full administration for all aspects of the U13–U15 Games Programme including opposition correspondence, match officials, medical cover, parent communication via Teamworks, travel, facility usage, communication with Grounds Team, Maintenance and Security, and scout correspondence both internally and externally Act as Match Day Co-ordinator for U13–U15 fixtures, ensuring all operational elements are delivered to a high standard Ensure all U13–U15 diary planning is updated, visible, and communicated via Teamworks in a timely manner for players, parents, Academy, and Training Centre staff Administer and coordinate all logistics for U13–U15 tournaments and festivals, including hosting at the Training Centre and liaising with the Premier League for external fixtures Work closely with the Recruitment Operations Team to ensure all player registrations are completed in a timely manner, adhering to Youth Development rules following successful trial periods Collaborate with the Pastoral Team to ensure all player and parent reviews, parent evenings, and workshops are communicated at the earliest opportunity Work alongside the Senior Academy Travel and Logistics Co-ordinator to ensure all U13–U15 tours are delivered with a high level of preparation, organisation, and communication, and that all post-tour documentation is completed and stored electronically Work closely with our Academy Operations and Transport Teams to ensure that Player Expenses forms are collated and reviewed before liaising with the relevant staff prior to sending over to our Finance department Support the Pastoral Team in undertaking pre-trip inspections for domestic and international tours where required Act as a Super User for Teamworks and Kitman Labs, supporting U13–U15 staff with administrative processes and system usage Sit on the Parent Voice committee as a representative of Academy staff Support the induction process for Phase-specific staff, including liaising with the kit department to coordinate staff kit delivery Work closely with the Recruitment and Player Care Team to ensure all players are effectively inducted into the Academy, providing a positive experience for players and their families and promoting the Club’s values Take minutes during Phase-specific weekly meetings and maintain accurate records Assist the FP Operations Co-ordinator and Academy Secretary when required Maintain the Academy SharePoint, ensuring all relevant documentation and player files are accurate and up to date Maintain up-to-date knowledge of rule changes and Youth Development regulations from governing bodies including the Premier League, FA, EFL, and PGAAC Provide administrative and operational support to the Academy Administration Manager and Head of Academy Operations as required Line manage Academy Matchday Co-ordinators (casual staff) Act as a Designated Safeguarding Officer for the U13–U15 Phase, ensuring all safeguarding concerns are reported in a timely and appropriate manner Liaise with the U9–U16 Schoolboy Education Officer regarding programme scheduling and individual player timetabling Ensure the Teamworks Hub communication App is fully up to date and visible for parents, players, and staff across all aspects of the Full-Time Training Model Work closely with the Senior Academy Travel and Logistics Manager and Academy Transport Co-ordinator to ensure all transport requirements for players are arranged in a timely manner Work closely with the Phase Lead, Cell Lead Coaches, Player Care, and Pastoral Team to support the administration of players transitioning from the Academy Be responsible for the entry and exit of players across Teamworks and Kitman Labs systems Support Academy-wide and Phase-specific events taking place away from the Training Centre, both internally (Stadium and Lodge) and externally Support communication with the Academy Transport Co-ordinator regarding players requiring transport for international call-ups

Safeguarding Responsibilities Have a duty to safeguard and promote the welfare of children and young people Act in accordance with the organisation’s safeguarding policies and procedures at all times Be alert to signs of abuse, neglect, or safeguarding concerns and report these appropriately Maintain professional boundaries and act as a positive role model when working with or around children Attend safeguarding training as required and keep knowledge up to date

Person Specification Specific Experience Previous experience within Academy Operations or a similar role Experience of using Teamworks (ideally within a Category 1 or 2 Academy environment) Experience coordinating logistics such as fixtures, travel, transport, and events Understanding of Youth Development rules and football governing bodies Ability to travel domestically and internationally for Phase-specific trips and tours

Skills & Knowledge Maintains high professional and personal standards Highly organised with the ability to manage multiple priorities effectively Strong communication skills with the ability to liaise with a wide range of stakeholders Proactive and detail-oriented approach to administration and operations Ability to work independently and as part of a wider team Competent in digital systems including SharePoint, Teamworks, and Kitman Labs Strong record keeping and documentation skills Flexible approach to working hours, including evenings and weekends where required

Safeguarding & Recruitment Statement Safeguarding is fundamental to the success in all that we do. The Club follows a Safer Recruitment process for all roles. Successful candidates are to be reminded they would be subject to proportionate background, DBS and reference checks as required for this role.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.