Administrator - Outpatient Services

Administrator

Salary: £24,853 per annum

Hours: 37.5 hours

Location: Northampton, Northamptonshire

An exciting opportunity has arisen for a full time administrator who can deliver a full range of administrative skills to facilitate the day-to-day support within the Outpatient Services division here at St Andrew’s Healthcare.

St Andrew’s Healthcare is a charity providing specialist mental healthcare services. We work in partnership with a number of NHS, voluntary, educational and research organisations to deliver a range of specialist inpatient and community mental healthcare services, education and research that helps to improve the lives of people with complex mental health needs.

The Role and Person

Responsibilities

Based at 80 Billing Road on our Northampton site, you will provide administrative support to the Neurodevelopmental Service and its associated clinicians, as well as cross cover for administrative team members as and when required. You will be customer focused, professional, have excellent attention to detail and be able to build productive relationships. You will also be required to prioritise tasks and problem solve and have the skills to deliver a quality administration service. Specific responsibilities include:

First point of contact for service users, by phone and email, ensuring that communication is professional, courteous and responsive. Organising service user and clinician assessments, ensuring supporting arrangements are in place. Collating development history, liaising with service users/parents, liaising with clinicians and GP practices, and creating booking schedules. Working with several IT systems to store patient information correctly, including creating and maintaining electronic patient records on RiO. Ensuring core documents/records are up to date. Providing new starter support. Contributing to the production of monthly and quarterly contract reporting. Typing, audiotyping and formatting of letters, reports, minutes, presentations, statistics and general correspondence/ documents, using Microsoft Office and other software packages.

This is a varied role in a busy environment, with changing timescales to which you must react. You will be expected to be flexible, work both as part of a team and independently, and possess a high degree of organisational skills. Due to the sensitive nature of the work, confidentiality and effective communication are paramount to this role.

Rewards

We offer an excellent benefits package including: Pension; Sickness policy on par with the NHS; Access to the Blue Light Card and Health Service Discounts schemes; 27 days annual leave (plus bank holidays), increasing after 10 years' service; Life cover; Electric Car lease scheme; Cycle to work scheme; Healthcare cash plan; Free parking; Paid DBS application; Access to free vocational qualifications. On-site facilities such as gym and swimming pool access and cafés all set within beautiful grounds.

Our patients and your colleagues will expect you to live the St Andrew’s CARE values of Compassion, Accountability, Respect and Excellence every single day.