Admissions Assistant (Fixed Term until 22/12/2026) - 3 posts available

Proud to be Sunderland The University of Sunderland offers life‑changing opportunities for more than 27,500 students across our campuses in Sunderland, London and Hong Kong, as well as through global partnerships in 19 countries.

We’re an inclusive, ambitious and forward‑looking University in a vibrant city that’s constantly evolving. We’re also entering an exciting new phase with a refreshed vision and strategic ambitions shaped around the changing higher education landscape.

As we move through 2026, we’re celebrating being recognised as: A top 30 UK university (Guardian University Guide 2026) 1st in the North‑East for student support services (Daily Mail University Guide 2026) 1st in the North‑East for teaching quality (The Times & Sunday Times Good University Guide 2026)

Your next opportunity Are you a final year student or recent graduate looking to kick-start your career in a people-focused, professional environment? Do you thrive on helping others, solving problems, and being part of a supportive team? If so, this could be the perfect opportunity for you.

We’re looking for enthusiastic people to join our Admissions team, playing a key role in supporting applicants and students. You’ll help create a positive and welcoming experience for prospective students, offering guidance, supporting key open day activities, answering queries, and ensuring applications are processed smoothly and efficiently.

What you’ll be doing: Acting as a first point of contact for applicant enquiries, delivering a friendly and professional service Supporting the processing of applications and maintaining accurate records Assisting with key recruitment activities such as Open Days, Confirmation and Clearing Working collaboratively with colleagues to improve processes and enhance the applicant experience Supporting immigration compliance

Is this you? The successful candidates will have – Experience of working in a customer-facing environment delivering administrative processes A proactive team player who enjoys working with people and building positive relationships Strong communication skills and confidence engaging with a wide range of individuals both in-person and online Excellent organisational skills and attention to detail The ability to manage your workload, meet deadlines, and adapt in a fast-paced environment A positive attitude towards feedback and continuous improvement

Why this role is great for students/graduates: Gain valuable experience in a professional, customer-focused environment Develop transferable skills in communication, teamwork, and problem-solving Be part of a supportive team that encourages collaboration and development Contribute to meaningful work that directly impacts student experience As part of the Student Journey team, you’ll be joining a service dedicated to delivering high-quality support and guidance. We encourage staff to get involved in projects and collaborate across teams, helping you build your experience and broaden your skillset.

Why join us? At the University of Sunderland, we’re more than a place of learning, we’re a welcoming community that values inclusivity, collaboration, and well-being. We don’t just offer jobs, we offer careers that come with support, flexibility, and plenty of perks: Up to 44 days’ holiday - that’s 31 days’ annual leave, 5 festive closure days and 8 Bank Holidays! Award-winning staff networks that celebrate who you are. Lifestyle benefits, with savings on shopping, tech, bikes, and even cars. Health and well-being support, from private medical cover to gym discounts. Learning and development that helps you achieve your goals.

Ready to Apply? Before getting started, please download the Role Profile under ‘Job Description’ so you have everything you need.

Our application questions assess you directly against the essential and desirable criteria for the role. We do not review CVs at this stage, so please provide detailed, evidence-based answers to help us understand your suitability.

Closing date: Wednesday 13th May (23:59 GMT)

Additional Information: Three positions available Fixed-term contracts until 22 December 2026 Start date: June

If you have questions about the role, please contact: Helen Hunter (Home Admissions Officer) via helen.hunter@sunderland.ac.uk