Admissions Customer Service Apprentice

As an Admissions Customer Service Apprentice, you will support the admissions team by handling enquiries, updating records, and assisting at key events. The main focus of this role is responding to phone calls and emails, carrying out accurate data entry, and supporting admissions activities.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

Responsibilities

• Answer incoming phone calls and respond to email enquiries in a professional and helpful manner
• Provide clear and accurate information to students, staff, and external contacts
• Enter and update student information on internal systems and databases accurately
• Check and maintain records to ensure data is correct and up to date
• Support and attend events such as open days and student assessment sessions
• Carry out general administrative tasks to support the admissions team
• Maintain confidentiality when handling personal information

Requirements

• GCSE in English (grade 4 / C)
• GCSE in Maths (grade 4 / C)
• Passing a Disclosure and Barring Service (DBS) check

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Logical thinking
• Team working
• Initiative
• Non-judgemental attitude
• Patience

Benefits

• Obtaining your level 2 qualification in Customer Services.

Application Process

To apply for this apprenticeship, please quote reference code VAC2000027697.

About City College Plymouth

At City College Plymouth, one of the country’s largest providers of quality education and training, we are going through a period of transition to enable us to propel education into the future. We pride ourselves on delivering a learning environment and organisational culture that impacts positively on the health, wellbeing and sustainability of our community and enables all our students and staff to achieve their full potential. City College Plymouth is home to thousands of bright and enthusiastic students and 650 talented and experienced staff. You will be joining a college that is proud of its culture, where our core values of Respect, Ownership and Integrity are there to nurture and support a passion for teaching and learning, enriching our community through knowledge, experience and skills enabling every student to be the best they can be. City College Plymouth is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The College is an equal opportunities employer.

https://www.cityplym.ac.uk/

Contact

CITY COLLEGE PLYMOUTH

Training provider

CITY COLLEGE PLYMOUTH

Training course

Customer service practitioner (level 2)