Lewisham Council Housing Services

Appointment Maker

London

Posted 5 days ago

Early applicant

Remote

Part-time

Entry Level

Job Title: Part-Time Appointment Booker (Remote)

Location: Remote (Work from Home)

Hours: 20 hours per week (Monday–Friday, 10:00am–2:00pm)

Start Date: Immediate

About The Role

We are seeking a reliable and highly organised Appointment Booker to support our growing surveying business. You will be responsible for managing and coordinating the diaries of a team of over 20 surveyors who carry out pre-informed survey visits to residential properties across England.

This is a key administrative role ensuring efficient scheduling, clear communication with clients, and smooth day-to-day operations.

Key Responsibilities

Schedule and manage appointments for a team of 20+ surveyors Coordinate survey bookings with housing associations and local councils Liaise with clients to confirm appointment dates and times Adjust schedules in response to changes, cancellations, or urgent requests Maintain accurate and up-to-date calendar records Ensure surveyors are fully informed of their daily schedules Provide a professional and courteous point of contact for clients

Requirements

Excellent communication skills, both written and verbal Fluent English speaker Strong organisational and time management skills High level of punctuality and reliability Ability to manage multiple schedules simultaneously Comfortable working independently in a remote environment Must have access to a desktop computer and stable internet connection

Desirable Skills & Experience

Previous experience in scheduling, appointment setting, or administrative roles Experience working with housing associations, councils, or property-related services Familiarity with calendar management tools and CRM systems

What We Offer

Flexible, part-time remote working Opportunity to be part of a growing and professional team Immediate start available

Skills

Communication Skills

Organisational Skills

Time Management

Reliability

Scheduling

Appointment Setting

Client Liaison

Calendar Management

CRM Systems