Apprentice Nandoca

A Nandoca is a passionate team player who puts their heart, soul, and magical powers into serving up amazing food and drink, catering unforgettable customer experiences. As a Nandoca, you will put all you have into everything you do.

Most of your apprenticeship is spent working, learning on the job by getting hands-on experience.

Requirements

• None required (grade None required)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Responsibilities

• Working towards a Food and Beverage Team Member apprenticeship over 15 months, learning and growing in your role.
• We'll give you training and development, support, coaching and help you build your own unique learning plan.
• Make customers feel valued by creating a fun environment for them to enjoy.
• Ensure customers leave feeling happy, having had a really positive experience.
• Front of house:
  • Giving a warm welcome to customers and making them feel at home.
  • Serving customers efficiently at the till, understanding their needs.
  • Serving amazing food to Nando's high standards.
  • Bringing amazing food and drink to the table and making sure customers have everything they need.
  • Managing the takeaway customer experience.
  • Setting up, maintaining, handing over, and closing down a clean, safe, and fully operational workstation.
  • Handling deep cleaning to Nando's high standards.
  • Following all fire safety, health and safety, food hygiene, and restaurant security measures.
• Back of house:
  • Preparing, cooking, and serving amazing food to Nando's high standards.
  • Setting up, maintaining, handing over, and closing down a clean, safe, and fully operational workstation.
  • Handling deep cleaning to Nando's high standards.
  • Following all fire safety, health and safety, food hygiene, and restaurant security measures.
• What you'll learn (Food and beverage team member - level 2):
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailor communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines, and procedures.
  • Follow food safety and allergen legislation and procedures applicable to your role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that products and services are delivered on time and in line with business needs.
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by a supervisor.
  • Use professional methods of communication tailored to different situations and individual and team needs.
  • Manage own time and workload, prioritizing tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Use feedback to improve own performance.
  • Reduce the waste of resources, taking sustainability into account, in line with business expectations.
  • Follow and support equity, diversity, and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Benefits

• Free meal on every shift you work
• Flexible shifts
• Access to a great discount platform
• Discount on Nando's for you and your friends and family (40% everyday)
• Internal development programmes to support your career development
• Regular regional parties and events
• Refer a friend incentive scheme
• On successful completion of the apprenticeship, opportunities to complete further apprenticeships with Nando's.

Application Process

• The key dates provided should be used as a guide only; if the position is filled, the vacancy will be taken down.
• Closes in 26 days (Monday 25 May 2026).
• After signing in, you’ll apply for this apprenticeship on the company's website.

About Nando's

The Nando's story started in 1987 in Rosettenville, a Portuguese neighbourhood in Johannesburg, South Africa. Fast forward five years and Nando's landed in the UK. Now, with over 460 restaurants (and counting), their PERi-PERi is a bestselling hot sauce and Nando's has become as big a part of culture as drinking tea.

Developing our people is a priority, and we are keen to promote from within, so there is huge opportunity to grow into bigger roles with more responsibility.

Contact

• LIFETIME TRAINING GROUP LIMITED
• The reference code for this apprenticeship is VAC2000028634.