Apprentice Receptionist

An excellent opportunity to work for a prestigious law firm. As part of your role, you will be greeting clients, answering the telephone and directing calls, maintaining the diary entries for all meeting rooms for the relevant branch. This is an exciting and varied job role. Most of your apprenticeship is worked, you’ll learn on the job by getting hands-on experience.

Responsibilities

• Answer the telephone and direct calls.
• Take clear details and email messages to the relevant teams or department.
• Provide relevant information to the caller.
• Greet clients and visitors entering the LLP, offering drinks, advise relevant staff members of their arrival.
• Deal with enquiries from contacts, clients as and when required.
• Schedule appointments as requested.
• Manage diary entries for all meeting rooms for the relevant branch.
• Tidy and maintain reception areas.
• Organise catering for meetings if required.
• Receive documentation from clients, log and ensure it is signed by the relevant staff member on collection.

Requirements

• GCSE in English (grade 4/C)
• GCSE in Maths (grade 4/c)
• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Benefits

• Possible full-time permanent position upon completion of the apprenticeship.

About Franklins Solicitors LLP

Founded in 1982 and since then has grown to be a well-respected firm occupying offices in both Central Milton Keynes and Northampton, employing over 100 staff. They are one of the most highly quality-assured firms in the regions having achieved accreditation to ISO 9001. They have also achieved the award of the Law Society quality accreditation, Lexcel. These nationally and internationally recognised quality marks indicate the extent of their commitment to providing a first-class service to their clients and set them apart from the vast majority of other law firms and legal services providers. They expertise in: Corporate Services, Commercial Property, Debt Recovery, Dispute Resolution, Employment Law, Family Law, Intellectual Property, Residential Property, Mediation, Wills, Trusts and Probate

Application Process

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider: STARTING OFF LIMITED Training course: Customer service practitioner (level 2)

What you'll learn:

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule:

• Level 2 Customer service.
• Remote training delivery.
• Onefile.
• VLE.
• 6 hours of dedicated training time every week.

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Contact

STARTING OFF LIMITED Lucy Harris lucy.harris@startingoff.co.uk Reference code: VAC2000026434