Apprentice Talent Engagement Coordinator

Support candidates and contractors as part of our Talent Engagement team. You’ll answer queries, support onboarding and first-day readiness, and create a positive day-one experience. Ideal for those interested in Talent, Recruitment, HR or Customer Experience. Full training provided.

Requirements

• Respond to candidate and contractor queries by email, phone and internal systems
• Support onboarding checks, forms and first-day readiness
• Take part in engagement activity and keeping-in-touch calls
• Gather feedback, data and insights to improve service
• Work with colleagues across recruitment, onboarding and client teams
• Learn how to prioritise queries, resolve issues and escalate where needed
• Apprenticeships include time away from working for specialist training.
• You’ll study to gain professional knowledge and skills.
• Training Provider: MBKB LTD
• Training Course: Customer service specialist (level 3)
• Important Information: Successful candidates will need to go through a security clearance process. Clearance is required before you can start in post.

Responsibilities

• Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
• Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
• Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
• Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
• Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
• Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
• Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
• Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
• Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
• Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
• Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
• Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
• Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
• Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
• Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
• Service Improvement: Make recommendations based on your findings to enable improvement
• Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Benefits

• 25 days’ annual leave plus bank holidays
• A birthday day off
• Paid volunteering day
• Lifestyle discounts
• Calm app and EAP wellbeing support
• Life assurance

Application Process

• The reference code for this apprenticeship is VAC2000027057.

About Impellam

• At Impellam, we believe work should have purpose. For over a decade, we’ve connected passionate individuals with meaningful opportunities across the STEM industries. We’re trusted by employers and employees alike and we’re here to help you grow and thrive.
• Your future with us. This apprenticeship is designed as the first step in a long‑term career pathway, with progression opportunities into roles such as:
  • Talent Engagement Coordinator
  • Talent Management Specialist
  • Recruitment or HR roles
  • People or Customer Experience leadership
  • Business Support– Compliance and Payroll

Contact

• The contact for this apprenticeship is: MBKB LTD