Area Resident Services Manager - Thames Quarter & The Cavalry, Reading

Purpose of the Role Line management of the teams at Thames Quarter and The Cavalry. Key Responsibilities Supporting the General Manager and Senior Portfolio Manager Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income To set clear objectives in line with business strategy and to measure and manage performance against these To conduct regular 121 meetings, hold team meetings and complete probationary, interim and annual appraisals as per company guidance To provide equal opportunities to team members via allocation of opportunity (client exposure, project work, coaching and training) in line with our promotion, succession and talent process and our D&I strategy To adhere to all company processes in people management and to role model professional behaviours at all times, ensuring an inclusive workplace with zero tolerance of discrimination To ensure recruitment is completed professionally and in line with team / divisional / company goals, thinking strategically re future needs and in line with our D&I objectives Establishing and delivering additional income streams where appropriate Training new team members Dealing with initial enquiries, booking in viewings and negotiating offers Agreeing leasing offers and processing these in line with Savills procedures Uploading availability details to marketing portals and updating adverts as necessary Completing all applicant vetting in line with Savills procedures Forging productive relationships with key service partners such as contractors and facility managers for the benefit of residents and seeking economies of scale for the efficient running of the building Organising and running tenant services via third parties and in house Ensuring up to date resident communication via various channels including social media Seeking special offers and discounts for residents from local businesses Creating a community feel through communication and regularly hosting resident events To act as first point of call for residents to report maintenance issues Co-ordinating all contractor appointments and repairs, logging issues in order that required service levels are attained Carrying out regular inspections of communal areas and apartments Responsible for Health and Safety compliance coordination utilising Savills systems; liaising with the Estate and Facilities managers where required Organising minor works between tenancies to maintain first class presentation of apartments Meet and greet with all new tenants; providing Welcome Packs and new tenancy information Completing check in and check out reports; determining deposit returns Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases Undertaking tenancy renewals, driving rental growth Providing regular asset performance reports, competitor analysis, weekly statistics on leasing, and market rent analysis Driving rental growth, ensuring that rents in the building are maximised yet competitive within the local market, providing strategies to help increase lets Skills, Knowledge and Experience Strong line management skills Strong troubleshooting skills Strong customer service ethic / background Positive, can do attitude Common sense approach Ability to think on their feet and make considered decisions Outgoing, warm and friendly personality Organised, meticulous, tenacious Excellent written and spoken etiquette IT literate and Social media savvy Strong financial management skills ARLA/IOSH Working Hours - Monday-Friday 9am-6pm Salary - Negotiable #LI-DNI Please see our Benefits Booklet for more information.