Waylands
Automotive Service Advisor
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Automotive Service Advisor
Service Advisor
Waylands Volvo Gloucester
Do you excel at customer service?
If so, you could be just who we, at Waylands Automotive, are looking for!
We’re currently looking for a Service Advisor to join our Volvo dealership in Gloucester.
Waylands is a successful and growing motor retail group, with 15 representation points across the Thames Valley and the M4 corridor, extending into South Wales.
This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair. Your responsibilities will include greeting customers, listening to requests, scheduling appointments, estimating costs and conducting inspections. Our Service Advisors work with customers to understand their vehicle issues and problems, determining the repair timeline, and liaise with our technicians to convey the customers' concerns with accurate repair descriptions.
Duties Will Include
Communicating with customers regarding their vehicle needs. Maintaining positive relationships with customers to ensure repeat and return custom Using online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups with customers, using our in-hours and manufacturer systems and processes. Keeping customers updated about the status of their vehicle through the workshop. Liaising with your technician colleagues about vehicle statuses and ensuring that vehicles will be ready for customer on time.
Reasons to use Rodeo
I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?
Honest answer — it depends on where you want to end up. A lot of top grad schemes (Big 4, civil service, banking) don’t need a masters. Let’s look at the ones you’d be competitive for now, and we can decide if a masters actually adds anything.
Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.
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Graduate Consultant — 2026 Scheme
Why you're a good match
StrongYour economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.
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Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Why you're a good match
You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.
Experience fit
Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.
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No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
You’ll be an active listener and excellent communicator. You’ll adopt a positive attitude with all customers. You’ll take ownership of the role and make it your own. You’ll get job satisfaction from providing an outstanding service to our customers. You’ll be comfortable working to deadlines. You’ll have a full UK driving licence. If you have Service Advisor experience, that’s great, but we are happy to train anyone with some experience in customer service.
Salary, Hours And Benefits
8:00am-18:00pm Mon-Fri and Saturday 9:00am-13:00pm on a rota basis (45 hours pw). OTE of up to £42k. 31 days holiday per year (including Bank Holidays, some of which you will be required to cover) Benefits platform with employee support programme Discounted rates of vehicle parts and servicing Opportunities for training and career progression Contributory pensions scheme for eligible staff Life insurance 3x salary.
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Why Waylands?
Waylands are an independent family-owned car dealer. Our company value “our people are at the heart of our success” was demonstrated recently when we won the AM Dealer Group of the Year award for the sixth year running.
Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation which we have earned through many years of hard work.
We like to grow our own talent. We love promoting people and offer a range of development and training. We recruit talent over experience.
We hire great people from a wide variety of backgrounds, because diverse views and ideas make our company stronger. If you’re interested in learning more, we’d love to receive your application.
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