Band 3 Clinical Services Administrator - Whittucks Road

Do you like to be busy at work, challenged to get things done and able to multitask? We have just the role for you.

You Will Need To Be

Flexible, Quick thinking, Patient and Tolerant, Resilient

Whittucks Road is a mental health Inpatient Rehabilitation Unit in Hanham who are looking for an enthusiastic, proactive administrator seeking a diverse and challenging role.

You will need to be organised, able to prioritise your workload, and work under pressure. You will have previous experience of a range of administrative skills and able to use Microsoft Office applications confidently. There will be elements of customer service, problem solving and the need to be flexible to meet team demands.

You will have empathy and compassion for people who are experiencing mental health problems and a degree of resilience as you will be working in an in-patient environment and need to be confident to speak with patients their families or carers (face to face). You will also be communicating with a wide range of health and social care professionals. The post holder will be based in the nursing office where patients attend daily.

If you are someone who is able to work well under pressure, while remaining calm in challenging situations, has a friendly, positive nature and enjoys working in a supportive team, we would like to hear from you.

The duties of a Clinical Service Administrator is to provide admin support to the ward clinical team and managers, helping to make their working day easier.

A typical day will vary, however might include daily administrative tasks such as greeting visitors/family, handling incoming telephone calls, updating patient files and dealing with confidential information, admissions and discharges, ordering stationary and clinical/ward stock supplies and non-stock ordering using the appropriate software packages. Arranging meetings/ward rounds, using and occasional minute taking as required. Liaising with ward managers/staff and a wide range of people to include patients, families, staff, GPs and other healthcare and socialcare professionals. There is a wide range of electronic systems used within AWP, so an aptitude for processes would be useful.

This is a varied, busy role and requires the post holder to be flexible, boundaried and able to adapt to constant changes in workload. You will have the opportunity to attend numerous training courses and will have regular peer and formal supervision from the Lead Administrator and an annual appraisal.

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Right to Work in the UK This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.

For further details / informal visits contact: Name: Kerie Mitchell Job title: Clinical Services Lead Administrator Email address: kerie.mitchell@nhs.net Telephone number: 0117 919 5206