Band 3 Endoscopy Administrator/ Coordinator

Job Summary

An exciting opportunity has arisen for a motivated and organised individual to join the busy Waiting List Booking Team supporting the North Solihull Community Diagnostic Centre (CDC), based at Queen Elizabeth Hospital. This is a full-time role (37.5 hours per week), with working hours to be agreed.

As an Endoscopy Booking Co-ordinator, you will play a key role managing elective waiting lists and coordinate patient pathways, including booking pre-operative assessments and TCI appointments. You will ensure patients are fit, prepared, and scheduled appropriately for diagnostic and treatment procedures.

The role also involves supporting admitting and discharging processes, maintaining accurate patient records, and contributing to the smooth running of the blood pathway. A key focus will be maximising utilisation of endoscopy, ensuring compliance with RTT Access Policy, and supporting delivery of cancer targets and long-wait patient management.

You will handle patient queries via telephone and work closely with clinical teams and stakeholders to deliver an efficient, patient-centred service.

Strong organisational skills, attention to detail, and the ability to work under pressure are essential in this fast-paced and continually evolving environment.

Main Duties, Tasks & Skills Required

Maintain and update elective waiting lists for endoscopy services in line with Trust policies and procedures. Book patient appointments, including pre-operative assessments and TCI, ensuring patients are appropriately prepared for procedures. Support patient pathways from referral to treatment, escalating any delays or issues to senior staff. Maximise utilisation of endoscopy capacity by effective scheduling and rebooking of cancelled appointments. Support admitting and discharging processes, ensuring accurate and timely data entry on Trust systems. Input, update and retrieve patient information using Trust IT systems in line with information governance standards. Create and maintain basic documents, spreadsheets, reports and diaries as required. Extract and provide routine data to support service delivery and performance monitoring. Support the blood pathway by coordinating required tests and tracking patient progress. Receive and deal with telephone and face-to-face enquiries, taking accurate messages and responding appropriately.

About Us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job Description

Please note for a specific detailed job description for this vacancy please see attached job description

Person specification

Qualifications

Essential

Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4 Business Administration NVQ level 3 or equivalent experience in an administrative environ

Experience

Essential

Experience of dealing with the Public/Customer service experience Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook) Experience of using IT systems

Desirable

Experience of working in a busy environment Experience of working in Healthcare

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For Help With Your Application, Contact

Georgia Salter

Georgia.Salter@uhb.nhs.uk

01213714965

Pay scheme

Agenda for Change

Band

Band 3

Salary

£25760.00 to £27476.00 Yearly

Contract

Permanent

Working pattern

Full-Time, Flexible Working

Reference number

304-1100401

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Attachments

Job Description

JD PS - Band 3 Waiting List Coordinator .pdf – 503KB Opens in a new window