Bar and Waiting Apprenticeship

As Bar and Waiting Staff at Ember Inns you are the personality behind the beer pumps, the expert on the drink's menu and know our food menu inside out, frequently recommending your favourites. As the friendly face our guests remember, you'll inject your personality every moment you're with our guests so that they love to come back time and time again.

Requirements

• You don't even need any experience. So long as you can provide a warm, helpful manner to everyone you meet, we can teach you the ins and outs of working as part of our busy teams.
• Team Working
• Organisation Skills

Responsibilities

• Greet, serve and look after our guests
• Maintain the highest standards of cleanliness and safety
• Work with the team to create a friendly atmosphere our guests will love
• Know the menus inside out, making recommendations to our guests
• Be a champion of brand standards
• Serve food and beverages to individual business standards.
• Identify opportunities and apply techniques to increase sales and improve customer experience.
• Tailors communication techniques to meet customer needs and build rapport.
• Maintain a safe, hygienic, and secure working environment.
• Comply with health and safety legislation, regulations, guidelines and procedures.
• Follow food safety and allergen legislation and procedures applicable to own role.
• Use technology and equipment in line with business policy to meet customer needs.
• Handle transactions and payments securely.
• Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
• Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
• Use professional methods of communication that are tailored to different situations, and individual and team needs.
• Manages own time and workload, prioritising tasks.
• Maintain and rotate stock according to life cycle and business processes.
• Ensure equipment and technology faults and maintenance issues are reported promptly.
• Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
• Keep up to date with changes to products and processes.
• Uses feedback to improve own performance.
• Reduces the waste of resources, taking sustainability into account, in line with business expectations.
• Follows and supports equity, diversity and inclusion legislation and principles.
• Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Benefits

• Wage: £16,926 a year
• Shift work including bank holidays, evenings and weekends. Exact shifts to be confirmed.
• 30 hours a week
• Apprenticeship Duration: 1 year 3 months
• What your apprenticeship includes:
  • A mixture of face to face and skype/phone catch ups every 4-6 weeks
  • A mixture of on and off the job training, including workshops and webinars
  • Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Trainer
  • Feedback sessions to discuss progress
  • Obtain Functional Skills in English and maths (if you don't already have GCSE)
  • 30 hours paid work every week
• BENEFITS FOR M&B STAFF:
  • 33% discount across all Mitchells & Butlers brands.
  • Ongoing support and development
  • Funded qualification up to degree level
  • Charity involvement opportunities
  • 33% discount off a cosy stay at our Inn Keepers Lodges.
  • Pension
  • 28 days paid holiday
  • High-street shopping discounts
  • Free shares
• Wage will be:
  • 16 to 20 year olds - £10.85 per hour
  • 21+ year olds - £12.71 per hour

Application Process

• After signing in, you’ll apply for this apprenticeship on the company's website.
• Sign in or create an account

About Mitchells and Butlers

You already know Mitchells & Butlers, even if you don't realise it! That's because we run many of the UK's most famous restaurant and pub brands, including: All Bar One, Sizzling Pubs, Vintage Inns, Harvester, Ember Inns, Toby Carvery, Crown Carveries, Castle, Nicholson's, Premium Country Dining Group, O'Neill's, Alex, Village Pub & Kitchen, Miller & Carter, Browns, Innkeeper's Lodge, Orchid Pubs and The Oak Tree.

• https://www.mbplc.com/

Contact

The contact for this apprenticeship is: LIFETIME TRAINING GROUP LIMITED The reference code for this apprenticeship is VAC2000026793.