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Bar and Waiting Apprenticeship
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Bar and Waiting Apprenticeship
As part of our front-of-house team, you'll be the friendly face our guests remember. As a waiter or waitress or bartender, you'll know our menu inside out and recommend your favourites. You'll inject your personality every moment you're with our guests so that they love to come back time and time again.
Requirements
- You don't even need any experience. So long as you can provide a warm, helpful manner to everyone you meet, we can teach you the ins and outs of working as part of our busy teams.
Responsibilities
- Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events
- Provide personalised recommendations that cater to the specific needs and preferences of each guest
- Value regular guests by remembering their preferences and engaging in meaningful conversations
- Check all guests are enjoying their meal and discuss the guest experience survey
- Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally
- Have open communication with the entire team to ensure the delivery of outstanding service, promoting a supportive atmosphere where you assist other team members whenever possible
- Participate and contribute to team meetings, offering your valuable insights
- Maintain cleanliness and tidiness of the front of house, outdoor and toilet areas
- Participate in all in-house training, e-learning and the completion of assigned learning modules
- Always adhere to brand standards, licensing laws and all company policies and procedures
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Benefits
- You will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months.
- You won't need to attend college; our apprenticeships are delivered through work-based training, which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you
- Obtain Functional Skills in English and maths (if you don't already have GCSE or equivalents)
- Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach, including feedback sessions.
- Once completed, this is only the start of your career with us. There are further progression opportunities to explore higher-level apprenticeships once you have completed L2
- A massive 33% discount across all our brands
- 20% discount on all of our brands for friends and family
- Wagestream - a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it
- Opportunities to grow with paid-for qualifications
- Discounts on gym memberships
- Team Socials - work hard, play hard!
- Pension
- 28 days paid holiday
- High-street shopping discounts
- Free shares
- Free employee helpline to support you with whatever life throws at you.
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Wage
- 16–20-year-olds: £10.85 per hour
- 21+ year olds: £12.71 per hour
About Stonehouse Pizza & Carvery
With over 13 brands and 1600 businesses the opportunities to learn and grow are endless.
At M&B, we want people to be supported, valued, and able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome. Ongoing support and development.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
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