Benefits Officer

Job Description

Contract Terms

Grade: SC6

Salary: £35,520 – £36,585 per annum

Location: Hybrid working

Contract Type: FTC – 2 Years (36 Hours per week)

Closing Date: Sunday, 7th June 2026

Interview Date: Week commencing 11th June 2026 (TBC)

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About The Role

We’re looking for an experienced Benefits Officer to join our Housing Benefit Team, playing a key role in providing a high-quality service to its residents, who need financial assistance with their rental liability and Council Tax.

In this role, you’ll be responsible for accurately assessing Housing Benefit, Council Tax Reduction and Crisis Resilience Fund ensuring timely and compliant decision-making. You will manage a varied caseload, applying your knowledge of Housing Benefit legislation – including other Welfare Benefits – to deliver high-quality assessments. Attention to detail, strong numeracy skills and the ability to interpret complex information are essential, alongside a commitment to delivering a responsive and customer-focused service.

About The Team

The primary focus of the Benefits Service is the administration of Housing Benefit and the Council Tax Reduction Scheme. The service also deals with the Crisis Resilience Fund, Housing Support fund and Financial Support. It’s a fast-paced, supportive environment where teamwork, knowledge sharing, and a strong sense of purpose are at the heart of everything we do.

About You

You are an experienced Housing Benefits and Council Tax Reduction Assessment Officer with a strong understanding of current legislations and processes. Ideally, you will have hands-on experience using benefits systems such as NEC.

You’re confident handling complex cases and sensitive situations, bringing a customer-focused approach and a commitment to delivering accurate, high-quality outcomes. Highly organised and adaptable, you thrive in a fast-paced environment and are motivated by making a tangible difference to residents’ lives.

You Will Bring

Knowledge of Housing Benefit and Council Tax Reduction scheme. Excellent communications skills, both written and verbal and be able to manage your own workload. Ability to work accurately and to tight deadlines and able to work on your own and as part of a team. Ability to keep up to date with relevant legislative changes. Conscientious attitude and attention to detail. Ability to remain calm and focused under pressure. Enthusiastic about doing an excellent job and delivering results. Flexible approach to work to accommodate changing priorities. Consider and make recommendations on backdating benefit claims. Ability to deliver to agreed deadlines and manage conflicting priorities. Ability to solve problems and make decisions. Strong numeracy skills with excellent attention to detail and accuracy Experience using benefits systems, ideally NEC (or similar) The ability to manage and prioritise a busy and varied caseload effectively A strong customer focus, with experience supporting vulnerable residents

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.

Our benefits package includes a leave entitlement of 29 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.

Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk