Business Administration Apprentice

This is an apprenticeship opportunity for individuals looking to begin a career in business administration. The role offers the chance to develop valuable skills, gain hands-on experience, and grow within a supportive environment.

Responsibilities

• Answering and triaging incoming phone calls
• Picking and packing orders
• Producing invoices and delivery notes
• Inputting invoice data accurately
• Supporting general website updates
• Following up on quotes sent to customers, with the opportunity to progress into preparing quotations
• Maintaining contact with existing customers to support ongoing relationships

Requirements

• GCSEs in English & Maths (grade A*/9 - C/4)
• Skilled in the use of multiple IT packages and systems relevant to the organisation (e.g. MS Office or equivalent) to write letters/emails, create proposals, perform financial processes, record and analyse data.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
• Makes recommendations for improvements and presents solutions to management.
• Drafts correspondence, writes reports and able to review others' work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
• Able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation (e.g. coaches others to perform tasks correctly).
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
• Manages resources (e.g. equipment or facilities).
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
• Takes responsibility for logistics (e.g. travel and accommodation).
• Uses relevant project management principles and tools to scope, plan, monitor and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Benefits

• Business Administrator Level 3 Apprenticeship Standard
• Weekly day release at CWCT, Radford, Coventry (Every Tuesday 9:30am- 4:00pm)
• Potential for career progression within the company as you gain experience, build your skills, and demonstrate your capabilities.

About CP Power and Automation

Established in 1999, CP Power and Automation has provided advice and technical expertise on DC power products for over 25 years. As a long-term supplier of DC power supplies and DC power products, we have built strong partnerships with high quality manufacturers allowing us to offer genuine advice on your technical requirements. Based in Coventry, we hold and have access to a wide variety of UK stocked DC power supplies and products.