Business Manager for Community Pharmacy

Job Overview

This role offers the opportunity to provide senior business support to the Community Pharmacy Team within BCUHB, helping to ensure the effective planning, delivery, and oversight of NHS services provided through community pharmacies across North Wales.

Working closely with the Strategic Lead and wider team, you will support performance management, service development, and project delivery, ensuring that services are aligned with national and local priorities and are delivered to a high standard.

The post involves coordinating complex work across organisational boundaries, strengthening relationships with partners, and supporting continuous improvement across the system. It is well suited to someone who is organised, analytically strong, and comfortable working at pace in a collaborative environment, with a focus on improving service quality and outcomes for patients.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

Operational and performance management: Monitor activity and performance, analyse data, address variances, and work with community pharmacy teams to drive service improvement. Planning and reporting: Lead business planning processes and produce regular performance and accountability reports aligned to national, organisational, and local priorities. Project and service development: Manage complex projects and service redesign across community pharmacy and system partners, ensuring delivery to time and within resources. Financial and resource management: Support budget setting, monitor spend, identify efficiencies, and contribute to business cases for service change and investment. Stakeholder engagement: Build and maintain effective partnerships to support integrated service delivery. Leadership and workforce support: Provide leadership to business support functions, support workforce management, and promote a positive, high‑performing team culture. Governance, risk, and quality: Support incident review, risk management, audit, and benchmarking to ensure compliance and continuous improvement. Information and systems: Lead on data quality, information governance, and the effective use of systems to support performance monitoring and reporting.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

This role provides senior business and operational support to the Community Pharmacy Team within BCUHB, helping to plan, deliver, and improve NHS services provided through community pharmacies across North Wales. Working with the Strategic Lead and senior team, the post holder supports performance management, business planning, and service development, ensuring alignment with national and local priorities.

Key responsibilities include coordinating planning and reporting, managing projects and service improvement work, supporting financial and resource management, and contributing to governance, risk management, and stakeholder engagement. The role also leads on performance data, information systems, and business support functions.

For full details, including duties and person specification, please refer to the Job Description and Person Specification available to download on this page

Person specification

Qualifications And Knowledge

Essential criteria

Management or professional qualification at postgraduate level or demonstrated equivalent knowledge and experience. Evidence of continuing personal and professional development ILM management level 4 or equivalent qualification / level of work experience and knowledge. Commitment to achieve within 2 years if not held. Prince 2 practitioner, similar qualification, or equivalent level work experience and knowledge. Willingness to achieve in 2 years if not held. Thorough knowledge of the NHS and the issues facing it In-depth knowledge across a wide range of Health Board services, systems and procedures

Desirable criteria

Knowledge of information systems

Experience

Essential criteria

Significant experience working within NHS setting. Experience of managing successful change across professional boundaries, building and maintain relationships. Experience of developing business plans and business cases which reflect / support corporate objectives Successful track record with evidence of business and operational planning Experience of significant resource management - financial, human and capital. Experience of budget control, contract negotiation, procurement and financial procedures. Proven ability to influence at all levels of the organisation

Desirable criteria

Proven ability to successfully manage complex/ significant projects.

Aptitude And Abilities

Essential criteria

Ability to manage a wide variety of unrelated projects and issues on a daily basis

Desirable criteria

Ability to speak Welsh