C2 – Head of Operations - Social Security Scotland

Client Services Delivery is the main operational division of Social Security Scotland, responsible for ensuring clients receive the financial support they are entitled to through devolved benefits and grants.

As the C2 Head of Operations, you will provide senior leadership across large, client facing operational teams delivering live benefits at scale. Reporting to a C3 Head of Client Services, you will be accountable for day to day service delivery, performance, quality and colleague engagement across your operational portfolio.

You will lead multidisciplinary teams across Glasgow and Dundee, ensuring services are delivered efficiently, fairly and with dignity and respect. Your leadership will be central to maintaining resilient operations in a complex, high profile environment, often under Ministerial and stakeholder scrutiny.

The role is inherently cross cutting and requires close collaboration with policy, digital and operational improvement colleagues to ensure operational priorities shape service design and that changes are introduced smoothly into live service. You will play a key role in leading teams through change, responding confidently to ambiguity and balancing delivery with continuous improvement.

As a leader within Social Security Scotland, you will contribute to a culture of high performance, inclusion and professionalism. You will be part of the Operational Delivery Profession, reflecting the importance of this role in delivering high quality public services that make a real difference to people across Scotland.