Cargo Services Agent

Company Description Glasgow Prestwick Airport is a hub for various aviation services, including passenger and charter travel, air cargo handling, aircraft maintenance, and military aviation. Located approximately 30 miles southwest of Glasgow, the airport operates 24/7 and boasts the longest commercial runway in Scotland. It plays a vital role in the local economy, directly employing more than 250 staff and supporting over 4,500 jobs in the surrounding area. With excellent transport links and a commitment to innovation, including plans to become one of Europe’s first spaceports, the airport is a dynamic workplace with significant potential for growth.

Role Description We are seeking a dedicated and detail-oriented Cargo Services Agent to join our team in a full-time, on-site role based at Glasgow Prestwick Airport. The Cargo Services Agent will be responsible for the handling and processing of cargo shipments, ensuring compliance with aviation safety standards. Daily tasks include accepting & departing cargo, verifying shipment documentation, coordinating with ground handling teams, and providing excellent customer service to clients and partners. The role may also involve assisting with customs procedures and ensuring operational efficiency.

Key Responsibilities Comply with all processes relevant to DFT Listed Agent status, H. M. Customs Transit Shed Operations, & Civil Aviation Authority (CAA). Receive and check export paperwork incl. DFT/CAA compliance. Prepare Load List/Manifest and obtain approvals to ship. Issue loading instructions and load plan to Warehouse Operations. Finalise and transmit flight load available statements to Aviation Handling department. Prepare and conclude all related carrier data digital transfer functions. Transmit electronic and manual manifests to airline specifications. Prepare and dispatch export paperwork to flight. Prepare pre-work on transshipment freight based on pre-manifests. Liaise with carriers and trucking companies to secure the required space. Receive from aircraft, split and distribute inbound flight paperwork. Notify import customers of arrival of shipments. Prepare and conclude all Customs transshipment paperwork. Prepare and conclude related carrier computer functions. Resolve customs tallies and initiate discrepancy reports/tracing. Prepare flight files for export and import aircraft and file as specified. Liaise with resident carriers’ staff to ensure situation awareness. Collate and batch price import shipments on uplift/delivery. Resolve discrepancies highlighted on regular bond checks. Liaise with third party suppliers to provide specialised equipment. Maintain open communication channels with all airport departments. Maintain open communication channels with all customers/suppliers. Check and accept or reject dangerous goods shipments for carriage. Secure cargo under approved security program. Initiate, monitor and collate volumetric and weight checks on random shipments to carriers’ specification. Prepare T1 documents as required. Complete pallet inventory as required.

Qualifications Experience or knowledge in cargo handling, logistics, or warehouse operations Strong organizational skills and attention to detail Proficiency in documentation and compliance processes Proficiency in Microsoft Office applications, particularly Outlook, Excel, and Word Excellent communication and customer service skills Physical fitness and the ability to perform manual tasks such as lifting and moving cargo Ability to work flexible hours, including weekends and night shifts, in a 24/7 operational environment Familiarity with airport operations, aviation safety, or customs clearance processes is an asset Valid driver’s license and eligibility to work in the UK