Contract - CRM Project Manager

I’m working with an established agency who are looking for a CRM Project Manager to support one of their key clients within the financial services space, £300pd inside ir35.

This is a full time contract role ( 5 day a week), with 3 days a week required in the central london office.

The Role

You’ll be responsible for managing CRM campaigns from brief through to delivery, working closely with client stakeholders, account teams, campaign specialists, data teams and creative teams to make sure campaigns are delivered smoothly, accurately and on time.

This role would suit someone who is confident managing multiple CRM projects at once, comfortable being client facing and able to challenge briefs or feedback where needed to make sure the best solution is delivered.

Responsibilities include:

• Managing planned and reactive CRM campaigns from end to end • Acting as a key day to day contact for client stakeholders • Joining regular client meetings and providing clear campaign updates • Taking briefs, shaping requirements and making sure actions are clearly understood across the team • Working closely with account, campaign, data and creative teams to deliver customer communications • Supporting campaign prioritisation and helping keep projects moving at pace • Working with data teams to help define audiences and improve campaign targeting • Managing feedback, timelines, blockers and approvals across multiple workstreams • Presenting CRM and creative work back to clients when needed

You, Skills & Experience:

• Strong CRM Project Management experience • Experience delivering CRM campaigns from brief through to execution • Adobe Campaign experience is essential, or strong experience across a similar CRM platform • Agency experience would be ideal • Experience working with data led campaigns and customer communications • Confident managing multiple projects and shifting priorities • Strong stakeholder management skills across client and internal teams • Comfortable working in cross functional teams • Able to write clear briefs and challenge feedback where needed • Able to start next week