Corporate Front Of House Manager

Corporate Regional Front of House Lead

Based: Leeds or Halifax When: Monday to Friday, office based Salary: Up to £45k DOE

This Isn't Reception. This Is Experience.

We're looking for an experienced Front of House Manager or Operations Manager who brings the energy, polish and presence of five-star hospitality into a modern workplace.

This role sits on our flagship corporate integrated facilities management account, for one of the UK's leading high street banks. You will work alongside some of the best in guest services and FM - helping shape workplaces people genuinely want to be in.

You'll lead a team of c.25 Guest Services Ambassadors across Manchester, Leeds, Belfast, Halifax and Edinburgh, working in partnership with both client and internal stakeholders to support and enable a standout workplace experience.

No two days are the same.

What You'll Be Doing

• Leading and inspiring a high-performing, multi-site Guest Services team
• Elevating the day-to-day workplace experience across all locations
• Supporting the client's workplace strategy through exceptional service delivery
• Building strong, trusted relationships with client and internal stakeholders
• Coaching, developing and retaining top talent
• Driving consistency, standards and continuous improvement
• Partnering with FM, events and workplace teams to deliver a seamless experience
• Being a visible, hands-on leader and go-to presence on site

What We're Looking For

• Proven experience in corporate workplaces, guest services or members clubs
• A confident, polished and memorable leadership presence
• Strong stakeholder management skills - able to influence and build trust
• Experience leading teams across multiple sites
• Passion for workplace experience, people and high standards
• Highly organised, proactive and solutions-focused

Essentials

• Office-based, Monday–Friday role
• You will spend most of your time in Leeds and Halifax
• Willing to travel (car/train/plane) across sites (occasional ad hoc only)
• Confident using workplace systems (Outlook, Teams, Eptura, Viva etc.)

Why join us?

This is a standout opportunity to lead on a high-profile, flagship account, working alongside industry-leading teams to deliver something closer to hospitality than corporate.

At Signature Guest Services, our ambition is clear: to be the only guest services partner that blends emotional intelligence with data-driven delivery, creating experiences that help people thrive and prove it.

Come and be part of that delivery.

We're passionate about developing our people and building future leaders. You'll benefit from:

• UK-wide networking away days with peers across our business
• Opportunities to attend industry events and forums
• Genuine, structured talent development at every level
• Bespoke customer experience training and on-site coaching
• Clear pathways into senior leadership roles

We don't just talk about development - we invest in it.

If you're ready to bring hospitality into the workplace at a whole new level, lead a standout team, and be part of a business raising the bar for guest experience then we'd love to hear from you.

Benefits

Our market-leading offering provides you with benefits that suit your lifestyle.

• Virtual GP: On hand for you and members of your household for expert advice by video or phone.
• Financial Wellbeing: Assistance through our Salary Finance scheme, offering access to 50% of earned pay before payday for a small fee, plus competitive loans.
• Choices Platform: A flexible lifestyle benefits platform where you can:
  • Purchase up to five extra days' holiday each year
  • Buy critical illness insurance
  • Seek dental treatment
  • Buy technology products at an affordable cost
• MiDeals Platform: Access to high street discounts from thousands of well-known retailers, gyms and more.
• Cycle-to-work scheme.
• Life Cover: Up to four times your salary.
• Pension: Enhanced pension contributions.
• Save-as-you-earn scheme.
• Mitie Matching Share Plan: Potential to be awarded free shares in Mitie.
• Mitie Stars: Recognition for hard work with cash prizes each month and a chance to win a top prize of £10,000 annually.

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

About Mitie

Since 1987, Mitie's 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at [appropriate email address].

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