Credit Controller (Fixed Term Contract 9-12 months)

Credit Controller (fixed term, 9-12 months)

This position is full time, fixed-term and based in our Glasgow office at 177 Bothwell Street with hybrid working.

The Team

PMA (Property Management Accounts) is the growing property & fund accounting team, based in Glasgow. PMA support the Surveying Teams & Facilities Managers in the UK by administering approximately £3 Billion p/a of rents and service charge.

Role Purpose

To effectively manage a varied portfolio of clients, ensuring that all KPI’s and SLA’s are achieved or exceeded as

well as maintaining excellent client/tenant service levels.

Key Responsibilities

Effectively manage workload across portfolio Adhere to all credit control processes and develop where necessary Collection of all outstanding charges within lease terms and internal/external SLA’s Reduce aged debt through pro-active collection techniques Minimise risk across portfolio through regular review and arrears management Promote and develop relationships with key contacts throughout the business Hold regular meetings/con calls with property managers/Surveyors to review client portfolios Manage queries to resolution through investigation, reconciliation and escalation Recommend appropriate action bailiff/legal/forfeiture and manage case to conclusion Ensure all systems information is up to date and accurate and clearly demonstrates actions taken Attend client meetings to discuss portfolio Creation of required client reports Manage payment plans/Hardship accounts Recommend bad debt write offs and create bad debt provisions Maintain mailboxes and ensure all documentation is filed correctly Assist in raising profile of credit control team with all departments Assist cashiering team with allocation of monies and maintenance of accounts Work collaboratively with other departments to ensure excellent service Ensure adherence to all RICS, ISO and ISAE3402 guidelines

Person Specification/Requirements

Good IT skills (Word, Excel, MS Outlook). Previous experience of working on multiple platforms Excellent communication skills, both verbally and in writing Relevant experience working within credit control function Good understanding of credit control procedures and techniques Knowledge of legal proceedings Property knowledge would be advantageous Experience of working in target driven environment Experience of working in high transactional environment Good interpersonal skills and ability to quickly form professional relationships with colleagues and clients at all levels of seniority Maintains a positive attitude towards routine tasks Accurate and exceptional attention to detail Pro-active and enjoys working autonomously and as part of a wider team Confident and assertive where required Flexible approach to work Team player who deals effectively with colleagues and clients Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met Ability to remain calm under pressure Exceptional organisational skills Ability to achieve targets and strive for continual improvement

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

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We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

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