Credit Underwriter (12 months FTC - Maternity cover)

About us thisbank was relaunched in 2026 but has operated as a UK bank under a former name from 2019.

With a rich heritage thisbank offers a dynamic environment at the cutting edge of modern banking. The bank has transformed under new leadership since January 2023. Guided by a fresh energy and strategy, we’ve embraced sustainable, impactful growth with a focus on financing energy-efficient home improvements through retail financing at the point of sale as well as other retail finance products. These loans support customers investing in their homes to become more energy efficient and environmentally friendly (via improved insulation or newer and alternative heating and cooling solutions), whilst proactively running off the legacy unsecured personal loan portfolio.

thisbank currently employs ~80 people. It is a digital bank that has no branches. We currently offer savings accounts, forward flow secured loans and retail point of sale loans, and we have big product growth plans over the next few years.

In August 2023 the Bank complimented its origination capabilities by entering into a forward-flow relationship with a third party. This approach enabled the Bank to acquire beneficial interest in secured mortgages whilst mitigating operational delivery risk by effectively outsourcing the origination and servicing aspects of this lending. These products are primarily funded by fixed-term deposits and some instant access savings.

Recognising the critical need for the Bank to reach profitability in a timely manner, the Board approved an ‘accelerated strategy’ in September 2023 for the Bank to purchase portfolios of secured consumer mortgages.

In 2024 the bank sought outside investment and was ultimately sold to a group of UK and US investors, who have continued to support the Bank’s organic and inorganic growth resulting in the Bank achieving profitability for the first time in H2 of 2024.

Through 2025 the Bank underwent a significant transformation programme which incorporated a complete overhaul of systems, processes, strategy, direction and ultimately a complete rebrand to thisbank.

2026 plans for the Bank are ones of growth, building on the new consumer focused brand and via strategic acquisitions.

thisbank is building a fair, easy-to-use and supportive banking experience for real people. We’re proud of our heritage and our commitment to trust, inclusivity and innovation. Our culture is open, positive and collaborative, we value diversity in all its forms.

Joining us means being part of a team that cares about customers, colleagues, and making a real impact.

Role Overview This is a 12-month Fixed-Term contract (Maternity Cover). This role is responsible for the thorough underwriting of retail loan and savings applications, ensuring all assessments are conducted within the company’s established procedures and risk appetite.

As an Underwriter, you will play a critical role in evaluating applications by utilising multiple data sources, including credit bureau reports and other supporting documentation, to make informed decisions on creditworthiness, financial stability, and affordability. You will need to apply sound judgment while adhering to regulatory guidelines and internal policies.

You will work closely with cross-functional teams, including risk management, product development, and customer service, to streamline processes, identify areas for improvement, and help shape credit policies to reflect market trends and company goals. Your input will be vital in enhancing operational efficiency and ensuring a consistent approach to risk management across the business.

The position requires a commitment to regular evening and weekend shifts to support business needs, with flexibility in how the workweek is structured.

In addition, there will be opportunities to contribute to strategic initiatives, such as refining underwriting criteria, adopting new technologies, and optimising the customer experience, ensuring that your role as a Credit Underwriter goes beyond daily tasks to shaping the future of the department.

Key Responsibilities Review loan applications in alignment with credit policy, risk appetite, and underwriting procedures, ensuring compliance with consumer duty obligations. Review savings applications in alignment with the savings policy, risk appetite, and underwriting procedures, ensuring compliance with consumer duty obligations. Assess supporting documentation for applications, such as bank statements, proof of ID, income tax documents and payslips. Manage cases from application to completion including declines, ensuring all information is assessed properly. Conduct due diligence and ensure compliance with underwriting procedure, FCA guidelines, fraud and financial crime regulations. Utilise CIFAS for fraud detection - analyse and interpret fraud reports, escalating any concerns as necessary. Analyse credit and affordability reports to accurately assess borrower risk. Ensure accurate assessment of borrower creditworthiness in accordance with policies and procedures. Conduct AML searches, and review PEP and sanctions reports to ensure compliance with anti-money laundering regulations and escalate where required. Leverage software tools to support underwriting decisions and maintain high standards of due diligence in every application. Process applications within service standards and key performance indicators Communicate effectively with customers and retailers throughout the onboarding process. Engaging directly with customers via various channels to request information, discuss their applications or answer their queries, ensuring the consistent achievement of great customer outcomes. This includes providing telephony cover and ensuring that all calls are handled within service standards set. Identify opportunities and proactively make recommendations for continuous improvement Other requirements as required by management

Experience & Qualifications This role will suit a credit underwriter who is comfortable working in a fast-paced environment. The role requires a candidate who has underwriting experience and has previously assessed credit or loan applications as part of their role. The candidate should be able to work under pressure, ensuring quality and speed of work is maintained. Applicants should have: A minimum of 1 years’ experience in underwriting retail consumer lending (preferably in the unsecured / retail credit sector but secured will be considered) Experience of working in an FCA-regulated environment A highly customer-focused approach with a commitment to responsible lending High standards of written and spoken English Strong attention to detail Strong interpersonal skills to deal with all levels of seniority A collaborative approach to working with colleagues in other parts of the business Be willing to work weekends (Saturdays and Sundays) and evenings as well as occasional bank holidays – shift pattern

Skills & Behaviours We look for people who live our values: Fair – Treat everyone equally and with respect. Responsible – Own your actions and act with integrity. Compassionate – Support colleagues and customers with empathy. Easy to Use & Understand – Communicate clearly and simply.

Benefits 25 days holiday (plus bank holidays), rising to 30 days with service Private Medical Insurance Work from anywhere in the world for up to 30 days per year Group Life Assurance (4x salary) Income Protection Scheme Pension scheme (6% employer contribution, subject to 4% employee contribution) Employee Assistance Programme Two paid volunteering days per year Flexible hybrid working Very competitive family friendly benefits

Diversity & Inclusion We are committed to creating a diverse and inclusive workforce. We believe it makes our company stronger. We celebrate the differences that all our colleagues bring to our business and respect and embrace differences in gender identity, race, ethnic origin, sexual expression and orientation, religion and faith, age, marital status, disability, neurodiversity, social background, education and way of thinking. We're a place where you can be you.

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!

We understand that job adverts only say so much and you're likely to have a lot of questions. If you'd like to know anything before applying such as more on the location, salary, our parental leave policy etc, please just let us know and we'll be happy to help.