Crisis Emergency Management Coordinator

FRENCH SELECTION (FS)

Crisis Management Coordinator - Worldwide Emergencies / Assistance / Operations Location: Central London Salary: between £30,000 and £32,500 per annum depending on relevant experience Ref: 5517M

To apply using our preferred format, please visit French Selection website, see link below, go to the vacancies page, search job reference: 5517M Website: www.french-selection.co.uk

Global organisation delivering 24/7 emergency response, medical assistance, travel risk and security support services to clients worldwide.

Main duties: Provide 24/7 monitoring of global events and coordinate effective emergency responses for clients by managing and triaging crisis situations from the operations centre.

The role:

• Monitor global events and identify potential medical, security, political, or natural disaster incidents affecting clients
• Coordinate and manage emergency responses -Act as the primary point of contact for clients during assigned shifts, handling emergency calls and requests -Triage incidents and escalate critical situations to the appropriate internal teams or external partners -Support operational planning and assist managers during live crisis or major incident responses -Maintain accurate case records, documentation, and updates within internal systems -Liaise with third-party providers and support services to organise assistance, evacuations, or risk solutions for clients.

The candidate:

• Strong communication skills, including handling senior clients professionally -Ability to remain calm and effective in high-pressure situations -Excellent attention to detail for accurate reporting and case management -Proactive approach with good decision-making and prioritisation skills
• Ability to work well in a team and within a fast-paced operations environment -Flexibility to work rotating shifts, including nights and weekends -Experience working in an operations centre, medical qualifications, and/or a second language (French, German, Spanish, Mandarin or Arabic) are desirable but not mandatory

The salary: between £30,000 and £32,500 per annum depending on relevant experience