Customer Account Representative

Org Marketing Statement

Parker Meggitt is an international leader in the aerospace, defence and energy markets, employing more than 60,000 people at over 40 manufacturing facilities, and regional offices worldwide.

Working closely with our customers, Parker Meggitt delivers technologically differentiated systems and products for the most demanding environments, with high certification requirements for applications across its core end markets. Through focusing on engineering and operational excellence, Parker Meggitt builds broad installed bases of equipment and provides services and support across a fleet of approximately 73,000 aircraft.

Business Core Values

Winning culture, valued customers, passionate people, and engaged leadership are what have allowed us to become the company we are today.

Position Summary

Job Title: Customer Account Representative

Location: Coventry, Ansty Park

Hours: Mon-Thurs, (08:00-16:30) Fri, (08:00-15:30)

Duration: Permanent

The Role

Be the voice of the customer in a global aerospace business

We’re looking for a Customer Account Representative to join a small, high-performing team at our Ansty Park site. This is a role where you don’t just process orders, you own the customer experience end-to-end, acting as the key link between customers and internal operations.

If you enjoy being organised, customer-facing, and solving problems in a fast-moving environment, this could be an excellent fit.

Responsibilities

Responsibilities of the role:

You’ll be the main point of contact for assigned customers, ensuring everything from order placement to delivery runs smoothly.

Your Day-to-day Will Include

Managing customer orders from start to finish Providing regular order updates and clear communication to customers Running customer meetings and maintaining strong relationships Coordinating with internal teams, including supply chain, planning, operations, and finance Supporting forecasting and demand planning with customer insight Keeping accurate records and updates through Salesforce and SAP Ensuring customers always receive a high-quality, responsive service

In short, you are the customer champion inside the business. This is a role with real autonomy and visibility across the business.

Qualifications

Skills required:

Experience in a customer-facing, account management, or customer service role Strong communication skills and confidence in handling customer interactions Ability to coordinate multiple priorities and stakeholders Comfort working with systems such as CRM (Salesforce) and ERP tools (SAP) A proactive, problem-solving mindset

Closing Statement

Benefits

Free car parking, Competitive pay package, Career progression opportunities, Pension up to 10% company contribution, Holiday 25 plus stats, Subsidised canteen with Starbucks, Life Assurance, ACIP, (Annual Cash Incentive) Employee Assistance Program for Health & Wellbeing, Employee Perks – offering our employees discounts on a huge variety of goods and services, Income Protection, Business Resource Groups, and Volunteering day off.

Equal Opportunities Disclaimer

Parker Meggitt promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.