Customer Service Advisor

Job Advert

Our Story

As one of the fastest-growing retailers of musical instruments and equipment, Gear4music is proud to be at the forefront of the music industry. We are more than just a retailer. We are a community of music enthusiasts who are committed to providing the best possible online shopping experience for our customers. Our passion for music drives us to constantly innovate and improve our offerings, and we are always looking for talented individuals who share our vision.

Who You Are

You will be passionate about providing our customers with a great experience when they buy from us. Ideally, you’ll have knowledge of musical instruments and/or products, but this can be in anything from playing the bass in a rock band to being first violinist in an orchestra or being a part time DJ. Above all, you’ll be professional, friendly and reliable.

What You’ll Do

You’ll play a key role in providing exceptional customer service. This includes handling inbound calls and occasional emails, offering friendly, knowledgeable advice across a wide range of musical instruments and equipment.

Your Day-to-day Responsibilities

Answer inbound customer calls and respond to emails Provide expert, friendly guidance on musical instruments and related products Resolve customer queries efficiently, escalating more complex issues when needed Contribute as a valued member of our specialist Customer Service team

What Your Skill Set May Look Like

While we have a clear idea of what we’re looking for, we’re committed to building an inclusive team and welcome applications from people with diverse backgrounds and experiences. If this role excites you but you’re not sure you meet every requirement, we’d still love to hear from you - you could be exactly who we’re looking for.

Strong written and verbal communication skills Confidence on the phone, with the ability to build rapport with customers Previous experience in a customer service environment High level of computer literacy, including Microsoft Office Knowledge of musical instruments and equipment (highly desirable) A reliable, committed approach to delivering excellent service and advice A genuine interest in and appreciation for music

Things to Consider

The work hours will be 9:00am to 5:30pm, Monday to Friday with occasional weekend working.

What We'll Give You

Alongside the benefit of working with a fantastic bunch of talented people, we are committed to providing a well-rounded benefits package that includes development opportunities and support for your wellbeing:

Generous discount scheme across our full range of music and home entertainment products. Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas. Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a ‘Mindful Employer’. Free car parking with access to electric charging points. Our modern office space features an onsite café and bar where we hold regular social events. Onsite gym and physio with Gear4music discounts & perks. A relaxed dress code and a great coffee machine to make your day more enjoyable.

Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay, annual flu vaccinations, access to the 26-day per annum WFH policy where job roles permit. We have an open, collaborative, and friendly culture, and offer a supportive learning environment for people to grow and develop a career with us.

We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.

If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made.

Department

Customer Services

Contract type

Permanent

Hours

39.5

Salary

26,107.00