Customer Service Advisor

Culligan UK Ltd is dedicated to delivering excellent drinking water solutions and outstanding customer service. We are currently seeking a Customer Service Advisor who can embody our commitment to putting customers first in everything we do. In this role, you will be part of the Tier 2 Customer Service team handling complex, escalated, and technical customer queries that require deeper investigation, cross functional collaboration, and expert-level problem solving. Working Hours: Monday-Friday 8:45 AM - 5:00 PM Key Responsibilities: Provide excellent customer service via inbound calls and Salesforce cases. Resolve customer queries efficiently at first contact wherever possible. Contribute to Net Promoter Score (NPS) and overall Customer Satisfaction by delivering a positive experience. Accurately log and manage cases in Salesforce, ensuring timely follow-up and resolution. Collaborate with internal teams to escalate and resolve complex issues. Ensuring relevant systems and date are accurately updated. Maintain up-to-date knowledge of products, services, and processes. Strong communication skills and adept at problem-solving. Self-motivated and ability to work as part of a team. Proficient with Microsoft Office Suite and basic CRM software. Capable of managing multiple priorities in a fast-paced environment. 23 Days Holiday + Bank Holidays Company Pension Scheme Company Sick pay (after qualifying period) Cycle to Work Scheme Available Employee Reward & Discount Platform 24/7 access to Employee Assistance Program through Health Assured Access to on-going learning and development via our online learning platforms Onsite parking available Lie Assurance Scheme