Customer Service Apprentice

Provide excellent customer service by communicating professionally, promoting products and services confidently, and ensuring customers receive a pleasant and efficient experience. The role involves handling cash responsibly, working accurately in a busy environment, and working both independently and as part of a team.

Responsibilities

• Selling financial products and services to meet branch targets such as ISA Accounts Applications, Bonds Accounts, Life insurance sales, and Instant Savings accounts
• Processing letters and parcels in the correct manner and giving the right service
• Processing pension and benefits payout with Bill Payments
• Banking Transactions such as Cash Deposits, Cash Withdrawals, Cheque Deposits and Change Giving
• Western Union Money Transfers
• Bill Payments such as Gas Bill, Electric Bill, Council Tax, Water Bills, etc.
• Processing car tax and DVLA forms
• Passport check and send service
• Providing travel insurance and foreign currency Bureau transactions
• Maintain an accurate stock and cash balance at the end of each shift
• Complete and Process End-of-Month Stock and Cash Reconciliations
• Complete processes for Royal Mail Deliveries - Postman deliveries and processes
• Process payments at the retail counter accurately and efficiently
• Clean and organize the store when needed
• Welcome customers into the store and help them locate items

Requirements

• Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
• Training provider: NOTTINGHAM COLLEGE
• Training course: Customer service practitioner (level 2)
• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.
• GCSE in: Maths and English (grade 9-4 / C)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Benefits

• There may be an opportunity for a permanent position upon successful completion of the apprenticeship.

About Hucknall Post Office

At Hucknall Post Office, we are offering an exciting opportunity for the right candidate to join our team, delivering excellent customer service while working towards a Level 2 Customer Service apprenticeship.

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