Customer Service Apprenticeship

The main purpose of an Apprentice Vospers E-Commerce Parts Advisor is to learn about how to contribute towards selling the range of parts within the company's portfolio, generating business through the internet, tele-sales and retail counter areas of the business whilst consistently delivering excellent customer service.

Requirements

• Learn about selling the company's parts portfolio
• Generate business through internet, tele-sales, and retail counter
• Consistently deliver excellent customer service
• Understand the full range of parts to maximise opportunities
• Supply accurate and detailed parts descriptions using electronic parts catalogues
• Research competitor pricing to ensure competitiveness
• Prospect and research new selling opportunities

Responsibilities

• Parts Sales
• Administration duties
• Ensuring customer satisfaction
• Promoting a Parts team culture
• Promote and sell parts on the company E-Commerce platforms (eBay, Amazon, Vospers Parts Website), including other online and offline areas
• Answer customer queries & part information queries via phone, email & and face-to-face interactions
• Pack and ship goods, ensuring payment is received before shipping
• Arrange collection by designated courier(s)
• Participate fully in stock check activities
• Provide customer data for input into Parts databases and assist in maintaining databases
• Ensure all paperwork is completed accurately and promptly
• Ensure continuously high feedback scoring for all relevant online shop areas
• Work with other members of the parts team to ensure the best possible service to customers
• Communicate with customers and suppliers openly and honestly
• Record and action customer complaints in line with Vospers policy
• Implement and develop customer service systems
• Discuss any customer problems or issues with the E-Commerce Parts Supervisor to ensure these can be resolved promptly and professionally
• Maintain and contribute to a good and fair working environment for all staff
• Work closely and openly with all staff and managers to achieve a team culture
• Respect all staff's views and opinions
• Deputise for other members of the team when required
• Maintain the depot in a clean, safe and organised fashion, while adhering to all Vospers health and safety legislation

Benefits

• Learn on the job by getting hands-on experience
• Apprenticeship includes time away from working for specialist training
• Study to gain professional knowledge and skills

About Vospers

• Proud that so many of our people stay with us and develop their careers at Vospers over the long term
• Over 100 staff have completed between 10 and 40-years service with the company.