D365 Enterprise System Analyst

About the Role

Department: Technology Location: London

Overview

As an Enterprise Systems Analyst, you will play a key role in supporting, developing, and enhancing a Microsoft Dynamics 365 environment, with a particular focus on Customer Engagement functionality.

Working as part of the wider Information Systems team, this position is well suited to someone who enjoys hands-on system ownership, continuous improvement, and acting as the link between technical teams and business stakeholders within a fast-moving, collaborative environment.

What the role offers

This opportunity is ideal if you’re looking to:

Take ownership of a live Dynamics 365 platform and drive its ongoing performance Become the go-to specialist for CRM and Customer Engagement solutions Work closely with stakeholders to translate business requirements into effective system solutions Get hands-on with configuration, automation, and platform optimisation Support system enhancements, upgrades, and continuous improvements post-implementation

Key responsibilities

Provide hands-on support and administration of Dynamics 365, particularly Customer Engagement modules Configure and manage areas such as security roles, user access, and environments Gather and translate business requirements into scalable technical solutions Support day-to-day system usage alongside longer-term enhancements and optimisation initiatives Manage workflows, business rules, and process automation within the platform Collaborate with internal teams to ensure effective system performance and adoption

Skills and experience

Proven experience working with Microsoft Dynamics 365, ideally within a technical, systems, or administrative capacity Strong configuration skills across CRM environments, including security and access control Ability to bridge the gap between business needs and technical delivery Experience managing both business-as-usual support and ongoing system improvements Background in CRM systems, business analysis, or IT support Solid understanding of workflows, business rules, and automation tools

Benefits The organisation offers a comprehensive benefits package designed to support both professional and personal wellbeing, including:

Private healthcare for you and your family Life assurance and travel insurance Access to wellbeing services such as virtual GP support, mental health resources, and lifestyle coaching Employee discount schemes On-site facilities including subsidised catering Regular social events and team activities

In addition, there is a strong focus on career development, with access to continuous learning opportunities, professional development support, and knowledge sharing across experienced teams.