Delivery Support Advisor

About The Role

We are now seeking a Delivery Support Advisor to ensure that our customers receive their kitchen with a smooth delivery process, identifying and resolving any issues along the way.

What Wren offer:

Life Assurance after 2 years' service Access to Benenden health and discount platform after 1 years of continuous service Personalised progression plan with clear career opportunities Individual training budget for personal development EE discount Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service Eye Care Vouchers Refer a Friend Scheme Free onsite gym

Main Responsibilities:

Handle customer, showroom, and internal queries via phone, email, and live chat Meet personal and team goals set by management Manage open orders for multiple showrooms Ensure timely and accurate delivery for all customers Work both independently and as part of a team to meet targets Monitor showroom compliance and report any concerns Take ownership of issues and resolve queries efficiently Deliver exceptional service with a proactive, solutions-focused attitude Flag and report any process issues that impact the customer experience

In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.

About You

Desired Skills and Knowledge:

GCSE Grade C/4 or above in English & Maths Confident communicator, both written and verbal Strong IT and Microsoft Office skills Customer service experience preferred Able to work independently and collaboratively

About The Company

At Wren we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still!

As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry-leading work place for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.