Desktop Support/ Tech Hub Support

Job Summary: We are seeking a motivated and technically proficient Desktop Support / End User Computing Engineer who will be responsible for delivering high-quality IT support services to end users across the organization. The ideal candidate will be flexible for a 24/7 rotational shift and demonstrate strong problem-solving abilities with a commitment to customer satisfaction.

Key Responsibilities: · Provide Level 1 and Level 2 support for desktops, laptops, printers, scanners, and other end-user devices. · Be flexible to work in 24/7 rotational shifts, including weekends and holidays. · Install, configure, and maintain Windows and macOS systems, software, and applications. · Troubleshoot hardware, software, and network-related issues, escalating to higher levels when necessary. · Provide support for remote users via VPN, remote desktop tools, or collaboration platforms. · Maintain and update asset inventory and documentation for end-user computing devices. · Coordinate with vendors for hardware replacement, warranty claims, and support cases. · Assist with onboarding/offboarding of users including laptop setup, account provisioning, and access control. · Support MS Office 365 applications including Outlook, Teams, and OneDrive. · Handle user profile and data migration, software patching, and antivirus updates. · Participate in incident, problem, and change management processes according to ITIL standards. · Set up and support AV equipment, projectors, and conferencing systems for meetings and events. · Educate users on best practices for security, software usage, and IT policies. · Perform routine maintenance and proactive health checks on IT assets.