Digital & Systems Support Analyst

Reference: REQ7180

Description: Full Time / 37 Hours Per Week / Permanent Play a key role in supporting IT business systems for the Social Care and Education Division. We provide crucial IT business systems support to staff across multiple sites throughout Leicester City area as well as home-based workers too. We support front line workers with system support, guidance, including creation and maintenance of appropriate support documentation. With significant projects in the pipeline making this a very exciting time and opportunity to join the service. This is a full time, permanent position, working 37 hours per week Monday to Friday. Typical working hours are Monday to Thursday 8.30am-5.00pm and 8.30am-4.30pm on a Friday. You'll be expected to work in an agile manner and may be required to travel across the city to attend meetings with external partners, and colleagues from various services and departments. You'll be based at Halford House, with limited flexibility to work from home. What you'll be doing You'll be dedicated to support frontline Social Care & Education (SCE) department staff and so will need to resolve queries for many SCE systems, especially Liquidlogic, ContrOCC and other associated systems. In addition, you'll support the management and maintenance of the Council's varied ICT systems, test enhancements and new functionalities for those systems. You'll maintain system documentation and materials which will be used by the business, partners, suppliers, and other IT teams. Working within a small, dedicated team, you'll work with other support services for SCE as well as internal and external IT teams to resolve a variety of issues in a timely and accurate manner. What you'll need With experience of working in a systems administration role supporting complex systems in a large organisation, you'll have a proven track record of supporting IT business systems, including but not limited to: IT administration. IT applications and support Maintaining the system security, integrity and quality of data which may be highly confidential Logical approach to problem/fault resolution Liaison with technical support teams and suppliers As a logical thinker, you'll be able to problem solve in a creative and proactive manner. You'll have a positive attitude to flexible working and show resilience when working in a fast-changing operational support environment. Using excellent customer service skills will allow you to easily converse with all areas of the business and business support teams and translate their requirements into the technical solutions. In addition, you'll have a good understanding of GDPR and sound appreciation of the need for effective information and systems security and can demonstrate excellent IT skills, including Microsoft Office. What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can lookforward to a work environment that encourages a healthy work/life balance. You'll enjoy generousannual leave, membership of the Local Government Pension Scheme and the option of flexibleworking. We'll also give you the chance to develop your skills and expertise with a variety of trainingand development opportunities. In addition, you can choose froma number offlexible benefits,including discounts on city buses and trains. Foran illustrative value of your benefits package,take a look at ourbenefits calculator. Join us We're committed to recruiting a diverse and highly talented workforce as we continue to build acouncil that is fitting and representative of our great city. That's why we've designed ourrecruitment process to put you at your ease; make you feel welcome and bring the best out of you.We'll do all we can to make our recruitment process as fair as possible. To help you with yourapplication,take a look at the ‘our approach to recruitment' page. If you'd like to have a chat before applying, feel free to contact Manish.Bharadia@leicester.gov.uk Interviews/Assessments will take place from Wednesday 20th May 2026.

Region: Central

Location: Halford House

Salary: GBP26,403 - GBP 28,142 Per Year

Package: Total benefit value (includes pension contribution and full holiday entitlement): GBP38,374

Contractual hours: 37

Basis: Full time,

Full Time / 37 Hours Per Week / Permanent

Play a key role in supporting IT business systems for the Social Care and Education Division.

We provide crucial IT business systems support to staff across multiple sites throughout Leicester City area as well as home-based workers too. We support front line workers with system support, guidance, including creation and maintenance of appropriate support documentation. With significant projects in the pipeline making this a very exciting time and opportunity to join the service.

This is a full time, permanent position, working 37 hours per week Monday to Friday. Typical working hours are Monday to Thursday 8.30am-5.00pm and 8.30am-4.30pm on a Friday.

You’ll be expected to work in an agile manner and may be required to travel across the city to attend meetings with external partners, and colleagues from various services and departments. You’ll be based at Halford House, with limited flexibility to work from home.

What You’ll Be Doing

You’ll be dedicated to support frontline Social Care & Education (SCE) department staff and so will need to resolve queries for many SCE systems, especially Liquidlogic, ContrOCC and other associated systems. In addition, you’ll support the management and maintenance of the Council’s varied ICT systems, test enhancements and new functionalities for those systems. You’ll maintain system documentation and materials which will be used by the business, partners, suppliers, and other IT teams. Working within a small, dedicated team, you’ll work with other support services for SCE as well as internal and external IT teams to resolve a variety of issues in a timely and accurate manner.

What You’ll Need

With experience of working in a systems administration role supporting complex systems in a large organisation, you'll have a proven track record of supporting IT business systems, including but not limited to:

IT administration. IT applications and support Maintaining the system security, integrity and quality of data which may be highly confidential Logical approach to problem/fault resolution Liaison with technical support teams and suppliers

As a logical thinker, you’ll be able to problem solve in a creative and proactive manner. You’ll have a positive attitude to flexible working and show resilience when working in a fast-changing operational support environment. Using excellent customer service skills will allow you to easily converse with all areas of the business and business support teams and translate their requirements into the technical solutions.

In addition, you’ll have a good understanding of GDPR and sound appreciation of the need for effective information and systems security and can demonstrate excellent IT skills, including Microsoft Office.

What We Can Offer You

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can lookforward to a work environment that encourages a healthy work/life balance. You’ll enjoy generousannual leave, membership of the Local Government Pension Scheme and the option of flexibleworking. We’ll also give you the chance to develop your skills and expertise with a variety of trainingand development opportunities. In addition, you can choose froma number offlexible benefits,including discounts on city buses and trains. Foran illustrative value of your benefits package,take a look at ourbenefits calculator.

Join us

We’re committed to recruiting a diverse and highly talented workforce as we continue to build acouncil that is fitting and representative of our great city. That’s why we’ve designed ourrecruitment process to put you at your ease; make you feel welcome and bring the best out of you.We’ll do all we can to make our recruitment process as fair as possible. To help you with yourapplication,take a look at the ‘our approach to recruitment’ page.

If you’d like to have a chat before applying, feel free to contact Manish.Bharadia@leicester.gov.uk

Interviews/Assessments will take place from Wednesday 20th May 2026.