Digital Training Senior Technology Delivery Manager

The Atlas Training Product Team designs, delivers and continuously improves digital training and adoption products that enable effective use of the Atlas case-working system across Migration and Borders Digital. The team supports a large and diverse operational user base spanning Border Force, Immigration Enforcement, Customer Services Group and cross‑cutting services, ensuring learning is accessible, current and aligned to live services.

The team owns a suite of core training products, including a centralised learning catalogue, role‑appropriate learning materials, a dedicated training environment for safe skills practice, and an integrated Atlas chatbot that provides just‑in‑time guidance and signposting to approved content. These products are maintained through regular analysis of user errors, feedback, service change requests and usage data, enabling the team to prioritise high‑impact improvements and reduce repeat operational issues.

In addition, the team leads a cross‑directorate Community of Practice, bringing together product owners, business change colleagues and subject matter experts to drive consistency, reduce duplication and upskill the wider organisation in digital learning practices. Through this model, the Atlas Training product team plays a critical role in supporting service stability, adoption and continuous improvement.

As the Digital Training Senior Technology Delivery Manager, you will be accountable for the delivery of the Atlas training products and services. Atlas is the case working system for Migration and Borders utilised by over 35000 staff. You will be accountable for the digital training technical delivery and adoption approach. You will ensure that every delivery embraces all aspects of digital adoption to support Atlas Case working system and other Home Office Digital technical solutions.

As a senior member of the Home Office Technology Delivery community, you’ll share knowledge and experience with colleagues across the department and wider Government, building skills and applying good practice and standards. You will support the UK’s security and prosperity through the products and services that you help to deliver.

What you will do

Take responsibility for delivery of technology products and services, facilitating and coaching teams in using the most appropriate methodologies in complex, ambiguous situations. Facilitate structured approaches to problem-solving and competing user needs, continuously improving processes and performance. Create and maintain realistic plans, keeping delivery on track within quality, cost, and time constraints. Remove blockers to success, managing stakeholders and engaging with governance as appropriate. Develop motivated, functioning teams, empowering collaboration and delivery while giving direction and constructive feedback. Monitor the profile and health of teams and work with them to resolve issues. Ensure that risks are identified, understood, and mitigated, involving specialists where necessary. Manage engagement with technical and non-technical stakeholders. Collect and use feedback to measure, develop and enhance stakeholder relationships and resolve issues. Act as a routine contact point for suppliers involved in delivery. Monitor supplier performance and help to resolve problems with suppliers. Provide strategic oversight to ensure that training governance is effective for the Atlas Training products and other digital training deliveries Scan the internal/external horizon to identify new digital learning solutions for continuous improvement through innovation.

What you will bring (Essential Skills)

Leading teams in different delivery approaches, such as Agile and Waterfall, guiding them in implementing the most appropriate methodology for the situation, while continuously reflecting and challenging them to inspect and improve processes, Facilitating teams in the delivery of technology products and services throughout their lifecycle, Creating the best team makeup for the situation, bringing people together into a motivated team, identifying and rectifying issues in the team dynamic, Identifying, prioritising and managing risks, issues and dependencies, Communicating and mediating between technical and non-technical stakeholders, managing stakeholder expectations, resolving issues and improving relationships, Monitoring the performance of suppliers and acting as a point of contact with them Devising and implementing a training strategy within a digital environment Facilitating the delivery of technology training products and services throughout their lifecycle, across multiple teams

Additional Information

Your CV and Personal Statement will both be assessed. Your Personal Statement should clearly evidence your experience against the essential skills, using the STAR method (Situation, Task, Action, Result). Make full use of the word count to create a comprehensive and compelling application. STAR - https://lnkd.in/gs8mx4WN

Useful support on Home Office recruitment process including: Success Profiles tips video, Personal Statement tips, Video/Interview tips video - https://lnkd.in/er9kHw5V

Information on the Pay Framework Allowance (PFA) - https://lnkd.in/e3YnyGdG

Discover more about our work by watching this DDaT video https://lnkd.in/e4aHnawp

Please note - 3+ years UK residency is typically required to be eligible for SC Clearance and unfortunately, we cannot offer sponsorship.