Director of Vendor Management & BPO

Director of Vendor Management & BPO

One of the UK’s leading insurance groups requires a Director of Vendor management and BPO. This is a hugely ambitious insurance who have grown through acquisition to become a leader industry figure.

The position owns the end-to-end commercial relationship across captive and outsourced operations portfolio. This is a hands-on, senior role combining procurement/ contract governance with day-to-day provider relationship management. The postholder provides the commercial authority and credibility needed to hold our outsource provider to the terms of their agreements, and to escalate effectively when performance falls short

This is the single point of commercial accountability for the companies multi-provider outsource portfolio. It is the most critical retainedhire in the vendor management office structure. This role acts globally to both manage existing relationship but to also ensure a clear articulation of the scope and quality of the service. Owns the offshore strategy and works with the regions/ provider to ensure global adoption, business process improvement and technology innovation; across the broker value chain.

Responsibilities

Own all commercial contracts with providersend-to-end. Lead contract negotaitions / renewals, rate renegotiations and SLA amendments; ensure the company is never in a position of auto-renewing on unfavourable terms. Key individual on any DD activities. Manage the contractregister; maintain current,executed versions of all agreements including IDTAs. Instruct external legal advisers on contract matters;review and approvelegal advice before escalation to COO. Drive MSA/ contractrenegotiations from input-based to outcome-based / step-down FTE provisions as automation matures. Act as the primary relationship owner with all three providersat account director / board level Chair quarterly businessreviews (QBRs) with each provider;ensure QBR outputs feed into the performance dashboard. Manage the escalation path for all P1/P2 incidentsacross the outsource portfolio. Maintain constructive but commercially robustrelationships — Oversee onboarding of any futureproviders within the multi-provider model

Accountablefor SLA compliance across all threeproviders; reviews the weekly performance pack produced by the Performance Analyst. Approve the monthlyand quarterly performance reporting presented to the Group Operations Committee. Monitor benefits realisation against the Harleybusiness case; escalate material variances to the COO and CFO. Oversee the VMO tooling suite(vendor management platform,SLA dashboards, contract repository); approve tooling changes.

The role reports directly to the COO and attends the Group Operations Committee. It is the most commercially exposed positionin the retained VMO structureand requires an individual capableof holding captivesand three provider relationships simultaneously while maintaining regulatory compliance and delivering a programme of continuous improvement.

This is a wonderful opportunity to join a hugely ambitious organisation on a growth trajectory reporting directly into the board COO. The role can be based out of the London or region offices and is 2/3 days in the office with the rest remote.

The package is based in the region of £150K with a package will in excess of £200K