Distribution & Product Operations Associate - TikTok SoundOn - London

Responsibilities About the Team This role will support our new platform. SoundOn is an all-in-one platform powered by TikTok, designed to better service music creators through each step of their career — from TikTok integrated promotion tools to universal music distribution, from diverse monetization opportunities to smart music creation.

SoundOn exists to give every music creator & label the power to authentically connect with new audiences and "do music" their way.

Responsibilities

• Support distribution operations by working with product and music teams to set up, monitor, and administrate timed music releases in our system
• Oversee the catalog onboarding process with new clients for efficient content and metadata ingestion between clients and off-platform partners
• Moderate and enforce on and off-platform operational standards to ensure the successful delivery of client releases
• Help troubleshoot and identify any issues involved in the distribution process between clients and distribution partners, ensuring all assets are delivered correctly and deadlines are met for clients and vendors
• Communicate and respond to inbound requests from clients, digital service platforms and distribution partners
• Refine internal workflows and set best practices to improve the client and distribution experience

Qualifications Minimum Qualifications:

• Familiarity with third-party content management systems and programs including iTunes Connect, Spotify For Music Providers, and YouTube CMS
• Proven experience managing music metadata, DSP deliveries and navigating complex operational setups
• Proficiency in Microsoft Excel and Google Sheets
• Strong problem-solving ability and technical understanding of the music distribution pipeline

Preferred Qualifications:

• 3 years of experience in an operational or supply chain role at a content or music distribution company
• Familiarity with DDEX, XML, and other metadata standards preferred
• Excellent written and verbal communication skills with clients and colleagues
• Customer support experience and familiarity with ticketing systems
• Proficiency in Excel

About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​

Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​ We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​ ​ Diversity & Inclusion​ TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​