Driver Liaison Operative

About Us Addison Lee – Giving London Life a Lift Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards. Our strength lies in our employees and drivers- genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike. As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day. About the Role Assisting and liaising with stakeholders. Dealing with various queries relating to their role as Private Hire Drivers / Couriers, vehicle allocation(s), updating reports where necessary. Trouble shooting, allocation and maintenance of essential equipment. Location The job is located at West Drayton (Near Heathrow Airport) Reporting Lines This role reports to the Driver Liaison Manager About You Be comfortable working as part of a team and your own Flexibility and a willingness to adapt to workload Competent IT skills Time management & organisational skills Main Accountabilities Dealing with communication(s) from drivers pertaining to issues they are experiencing Liaising with internal departments to resolve complaints in an effective and time sensitive manner Resolving queries relating to works carried out by stakeholders Data input and office administration Any other duties required by Management Performance Standards - The jobholder will always: Provide the highest level of confidentiality Be polite, courteous and professional when communicating with clients, potential customers and staff Ensure at every opportunity the services of the company are being promoted and marketed in a courteous and professional manner Make every effort to ensure that customer / staff needs, and expectations are being met. Working Pattern 40 hours per week Tuesday to Saturday, 10:00 AM to 18:00 PM Benefits As well as a salary of between £27,000 - £29,000 (dependent on experience) Up to 5% Bonus, Enhanced Maternity Leave: 26 weeks full pay, 13 weeks 50% pay, Enhanced Paternity Leave: 4 weeks full pay, 2 days paid volunteering leave a year, Private Medical Insurance, Travel Insurance (after 1 year), Wellness Program, Cycle to Work Scheme, 33 days Annual Leave (incl. bank holidays), Life Insurance (Death in Service), Extensive retails discounts via Reward Gateway (e.g. 5% off most major supermarkets), Support with Professional Training and Qualifications via Apprenticeships, Season Ticket Loans, Discounted Cabs and Courier services (within London). Equality and Diversity Information Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community. Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.