E-Commerce Assistant

The KILLSTAR brand-universe is an invitation for people to explore, discover, and become who they are. We help affirm this invitation by creating an inclusive, supportive environment where our team members are embraced exactly as they are.

We’re looking for a motivated and detail-oriented E-commerce Assistant to support the day-to-day running of KILLSTAR’s online store. This is a great entry-level opportunity for someone looking to build experience in e-commerce, with a focus on product launches, website updates, and quality assurance. You’ll work closely with the wider team to help keep the site and app accurate, engaging, and on-brand. If this sounds like you, please read on!

WHAT YOU’LL DO:

Product Launches

Coordinate and execute end-to-end product launches on Shopify Upload and manage product listings, including imagery, descriptions, pricing, tags, and variants Ensure all launch timelines are met and products go live accurately

Quality Assurance (QA)

Conduct thorough QA checks on products before and after launch Test functionality and user experience across the website and app (mobile + desktop) Identify and troubleshoot issues related to product pages, checkout, navigation, and integrations Maintain high standards of accuracy across all onsite content

Shopify Content Management

Build and update homepages, landing pages, and collection pages using Shopify Implement campaign pages aligned with marketing briefs and brand direction Manage and update site content, banners, and navigation

Visual Merchandising

Execute digital visual merchandising strategies to optimise product visibility and conversion Curate collections and product ordering to reflect trends, campaigns, and stock priorities Ensure the site reflects KILLSTAR’s brand identity and seasonal storytelling

Website & App Optimisation

Regularly review site performance and user journey Suggest improvements to enhance UX, conversion rate, and engagement Support A/B testing initiatives where applicable

General Administration

Conduct administration tasks for the Head of Ecommerce, Ecommerce Manager and Ecommerce Executives Organise key meetings and manage diaries Note taking and cross-team communications

WHO YOU ARE:

Highly organised with excellent time management A problem-solver who spots issues before customers do Creative eye with a strong sense of digital presentation A fashion lover with a good understanding of the goth customer aesthetic and lifestyle A team player with a hands-on attitude

YOUR EXPERIENCE INCLUDES:

Strong attention to detail and a proactive approach to QA Understanding of e-commerce best practices and customer journey Basic knowledge of visual merchandising principles Comfortable working with multiple stakeholders and deadlines Interest in alternative fashion and alignment with the KILLSTAR brand aesthetic

BONUS IF YOU:

Experience with Shopify apps and CMS tools Basic HTML/CSS knowledge Familiarity with analytics tools (e.g. Google Analytics)

WORK HOURS & LOCATION:

We support a hybrid working model, with 3 days per week at our Brighton HQ and 2 days flexible. This is a full-time role working 37.5 hours per week, Monday to Friday between 8:00am - 6:00pm.

OUR BENEFITS & PERKS:

Increased Holiday Allowance based on tenure Summer Fridays Early Finish YOU Day - one paid day off each year, just for you One paid volunteer day each year to support a charity or cause of your choice Flexible benefits platform designed around your wellbeing and personal preferences Employee Assistance Programme to offer support for personal or work-related issues aswell as financial and legal advice

DOES THIS SOUND LIKE YOU?

KILLSTAR is committed to a world where what makes us different makes us strong. We are a proud equal opportunity employer, and we back that up with a “come as you are” culture that is welcoming, inclusive, and safe. If you can see yourself being successful and excited in this role, we want to hear from you.

All qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.