Events Operations Manager

Company Description We’re looking for a pro-active, detail loving, problem solving Events Operations Manager to turn plans into flawless, unforgettable experiences at The Hoxton, Edinburgh. Reporting into our Director of Food & Beverage, you’ll take the lead on making sure our events spaces at The Hoxton, Edinburgh are always in full swing and running like a dream. You’ll be working across our spaces – from The Get Together, our super-flexible events room that’s become a go-to for everything from weddings to conferences, to its little sister The Apartment. That’s our signature spot for meetings, private dinners, and all kinds of memorable get-togethers, spread across four rooms with a shared living-room-style space at its heart. We’ve opened our doors in Edinburgh’s charming West End - our very first Hox in Scotland. Set across 11 beautiful Georgian townhouses, we’re home to 214 bedrooms, a lively open lobby and bar, an all-day Italian trattoria Patatino, a retro-inspired cinema, a flexible and super-size event space called The Get Together, and The Apartment – our unique signature spot for meetings, private dinners and memorable gatherings. More about us… The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. Job Description What's in it for you... Become part of a team that’s very passionate about creating great hospitality experiences. Competitive salary. 29 days holiday (including bank holidays), pension and life insurance. Food on us during your shift. Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. Time off to volunteer with one of our partner charities. Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! The chance to challenge the norm and work in an environment that is both creative and rewarding. Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene. Excellent discounts across The Hoxton and the global Ennismore family. What you’ll do… Responsible for the smooth running of day & evening functions, meetings and events, making sure the guests that use our space have a brilliant experience whether it is for a business meeting or a special occasion. Ensure individual events are manned proportionately to ensure profitability. Manage day and evening events, working within the strategy and events programme set by our sales and meeting & events teams. Ensure GME standards are best in class and locally relevant. Both guest and team experience will be at the heart of all you do. You’ll lead your team by example, keeping them involved and motivated; helping them feel empowered and supported, confident in providing top Hox experiences for our guests and comfortable turning to you with questions. Liaise closely with central meeting and event bookings team to ensure a seamless line of communication, so our guests have a fantastic and unique experience. Work closely with the Executive Chef and Director of F&B to deliver a consistently excellent standard of food and beverage to our guests. Pro-actively provide input and feedback, look for opportunities to improve and innovate how we’re using the space and how we manage it. Whether it’s setting up the space for day or evening, handling ad-hoc requests and queries, dealing with invoices or gathering feedback – we rely on you to ensure internal and external guests have the best possible experience with us. Take ownership over the costs of the meeting and events business, always striving to find efficient solutions whilst keeping the quality high and the experience top notch. Ensure BOH spaces are optimised for seamless events operations. Handle stock and expenses and manage the relationship with our events suppliers and contractors. Take overall responsibility for the health & safety of anyone using the area, including yourself. Provide a secure environment for guests and their property. What we’re looking for… Individuals. You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together, we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other, and has fun along the way. A track record of leading meetings and events teams; you’re a natural at inspiring trust and bringing others along on a journey. Flexibility, this isn’t your typical Monday–Friday role, our busiest moments often fall across evenings and weekends. Experience in a similar hospitality event operations management role in a busy, bustling environment. You’ve possibly worked in restaurant groups, hotels or contract events catering before. Keen to take ownership of and pride in your work, a rollup-your-sleeves attitude to seeing work through and delivering results. Exceptional attention to detail in a fast-paced environment, juggling many things at once, but always dotting the i’s and crossing the t’s.

Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Full-Time