Facilities Helpdesk Co-ordinator

Your future, as a Facilities Helpdesk Co-ordinator at mydentist You’ll be joining our Facilities department within our office called Support Centre, which is in Greater Manchester (M26 1GG). The role is full time hours 9 month FTC initially Supportive and experienced team You will benefit from free onsite parking and Kearsley train station is just a short walk away With an onsite mini market shop and casual seating space inside and outside (for the sunnier days) Your future, with us Working at mydentist means you’ll be part of the UK’s leading dental network. Here, you’ll be trusted to do your best work, balancing your career around your life. We’re ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team everyone is free to be themselves, where respect is a given and we’re always there for one another. Your future, your benefits Competitive Salary Holidays rising to 27 days per year with service (plus bank holidays) Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions Accesso fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access making it possible to save hundreds of pounds a year Recognition schemes including Support Centre Heroes and service awards Your future, your role As a Facilities Helpdesk Co-ordinator, you’ll be: Providing frontline support to practices, ensuring all issues are captured, assessed, and actioned promptly. Answering calls from Practices and record sufficient detail so a contractor can resolve Triaging incoming requests to determine severity, urgency, and the appropriate response route. Maintaining clear communication with practices, including updates during works and confirmation of completion. Logging all events, actions, and outcomes accurately within internal systems. Your Skills Confident communicator with a strong and professional telephone manner. Quick thinker with the ability to make sound decisions under pressure Background in call centre, customer service, or similar fast‑paced environments Strong IT skills, including ability to work with multiple systems and logs Comfortable working with internal stakeholders across different departments Enjoy being part of a team that’s passionate about supporting our practices and ultimately helping the nation smile. Your future starts here Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with the support of a caring and inclusive team who support one another. Click to apply now! Click here to read more about life at mydentist. Careers at mydentist Here at mydentist we take pride in the outstanding care we provide for patients and in the investments we’re making across our practices and in the way our teams support each other. We're transforming how we deliver dentistry. Investing in modern practices and the latest technology, devoting time to learning and development and creating a space for every colleague to be themselves and grow. A place where teams achieve together and respect one another, all of us working together to help the nation smile. Life at mydentist We care about the future of everyone at mydentist. With more than 530 modern practices across the UK, each with its own friendly and experienced team, a dedicated Support Centre and the mydentist Academy, you'll be part of a supportive, inclusive, and collaborative culture, where respect for each other is a given, and your work-life balance is always a priority. It’s easy to see why your future is at mydentist. Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find he perfect fit!