Family Navigator

Salary: £26,141 per annum

Hours of work: 37 hours Full-time         

Contract type: Permanent

A bit about us: 

Welcome to Spurgeons Wiltshire Family Hub, where families come first. We're dedicated to supporting families and young people from early years to young adulthood. Our comprehensive services include personalised one-on-one support, dynamic parenting advice and groups, assistance with accessing vital statutory and community services.  We also have a digital family hub available 24/7.  What sets us apart is our amazing team of dedicated professionals who are passionate about making a difference. We provide compassionate guidance, while connecting families with essential resources, and champion their well-being. Together, we're building stronger, more resilient communities, one family at a time. 

All about the role:

As a Family Navigator, you will be a key part of the local community support network, helping families access the right services at the right time. You will work across Family Hub flagship buildings and community venues, acting as a visible, approachable presence for families and partner organisations. 

• Help families, children and young people navigate the range of services available across the Family Hub network. 
• Build strong partnerships with schools, early years settings, health services, and community groups. 
• Advocate for families to ensure they receive appropriate support and overcome barriers. 
• Maintain accurate, confidential and analytical records of family contact and outcomes. 
• Promote Family Hub services through community engagement, including social media and local events. 
• Support co‑production activities with families and colleagues to shape local services. 
• Map community resources and work with partners to strengthen local support pathways. 
• Collaborate with multidisciplinary teams, including social workers, health professionals and educators. 
• Support Family Hub Practitioners by connecting families to additional community resources. 
• Attend community meetings, occasionally deputising for senior navigators. 
• Promote volunteering opportunities to help strengthen local community resilience 

 

About you:        

• NVQ Level 3 or 4 in a relevant field such as health, social care, family studies, youth work or community development. 
• Experience working with families or communities in supportive or outreach-based roles. 
• Strong communication skills with the ability to build trust and rapport. 
• Ability to work collaboratively with a range of partners and services. 
• Knowledge of safeguarding, child development, local services and the challenges families may face. 
• Strong organisational, problem‑solving and advocacy skills. 
• Empathy, cultural sensitivity and a non‑judgmental approach. 
• Ability to travel regularly across the service area; occasional regional or national travel may be required. 

Find out more and apply: 

To find out more, please visit our website at www.spurgeons.org [http://www.spurgeons.org] or contact Nicola Green, Recruitment Lead at ngreen@spurgeons.org [ngreen@spurgeons.org] To apply please visit our vacancy page at Spurgeons Vacancies [https://spurgeons.current-vacancies.com/Jobs/Advert/4156815?cid=3408&t=Admin-Navigator-----]  

Closing date (and time): 10th May 2026 at 11.59pm  

Interview date:  19th May 2026  

Commencement date:  As soon as possible

 

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