Food and beverage team member apprentice

As a Café Team Member, you will be the heart of our daily operations, ensuring every customer leaves with a smile.

Requirements

• Desirable qualifications:
  • GCSE in English (grade 4)
  • GCSE in Maths (grade 4)
• Skills:
  • Communication skills
  • Customer care skills
  • Team working

Responsibilities

• Preparing and serving coffee, teas, and other beverages to high standards
• Taking orders, handling payments, and providing friendly, efficient service
• Collaborating with the team to create a positive and energetic environment
• Assisting with opening/closing duties as needed
• Helping to prepare food
• Serve food and beverages to individual business standards
• Identify opportunities and apply techniques to increase sales and improve customer experience
• Tailor communication techniques to meet customer needs and build rapport
• Maintain a safe, hygienic, and secure working environment
• Comply with health and safety legislation, regulations, guidelines, and procedures
• Follow food safety and allergen legislation and procedures applicable to own role
• Use technology and equipment in line with business policy to meet customer needs
• Handle transactions and payments securely
• Work as part of a team to ensure that products and services are delivered on time and in line with business needs
• Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor
• Use professional methods of communication that are tailored to different situations, and individual and team needs
• Manage own time and workload, prioritising tasks
• Maintain and rotate stock according to life cycle and business processes
• Ensure equipment and technology faults and maintenance issues are reported promptly
• Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures
• Keep up to date with changes to products and processes
• Use feedback to improve own performance
• Reduce the waste of resources, taking sustainability into account, in line with business expectations
• Follow and support equity, diversity, and inclusion legislation and principles
• Participate in team briefings, implementing instructions, and offering input or feedback where relevant

Benefits

• Wage: £20,800 a year
• Potential full-time position within the company.

Application Process

• This is an apprenticeship role with the training provider LUMINATE EDUCATION GROUP.
• The reference code for this apprenticeship is VAC2000024454.

About HSFC

• HSFC has a fully equipped 4000sq ft gym, with a floodlit outside training area, a fantastic dance/fitness studio, 4 squash/racketball courts, physios, 2 boules courts, table tennis, darts, pool table, cycling and running clubs, sports shop, physio treatment rooms and great facilities for functions and events, with a bar and south facing balcony.
• With almost limitless free parking it’s the premier facility of its kind in North Yorkshire.
• https://www.harrogatesfc.co.uk/

Contact

• The contact for this apprenticeship is: LUMINATE EDUCATION GROUP