Front Desk Receptionist

This role is being advertised as a Front Desk Receptionist however the successful applicant will be employed as a Client Care Coordinator

📝 Contract: Permanent ⌚ Hours: 37.5 hours per week (with the occasional Saturday)

We are looking for a compassionate and empathetic Client Care Coordinator to join our supportive team.

This is a vital customer-facing role where you will be the first point of contact for clients, either over the phone, online, or welcoming them into our Treatment Centre. You will provide caring, tailored support and accurate information, helping clients feel reassured and supported throughout their treatment journey.

We are looking for someone with previous experience working with the general public, who is confident handling sensitive or difficult situations with professionalism, sympathy, and understanding.

In return, we offer designated training with no pressure to be fully trained quickly, you will learn at a pace that suits your ability and confidence. Additional benefits include clinic parking, excellent transport links, and only one Saturday shift every two months.

This is a rewarding opportunity to support women in making important choices within a warm and compassionate environment.

Why Join Us? We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

💰 Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards. 🧘 Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme. 📈 Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.