General Assistant

Salary Range: £23,350.00 - £23,350.00 We are committed to equality, diversity and inclusion, creating a community where colleagues feel respected and valued. We aim to reflect the diversity of our students and communities, and to strengthen our university through collaboration and diverse perspectives, across all roles at the University. This job description is currently not available to view while we review and update content on Workday. If you need access to the current version, please submit a request to the People Services Team through the Support Portal. If you need to discuss the job description due to updates to the role or for recruitment purposes, please make this clear on your request and a member of the team will be in touch. Thank you for your patience during this update Are you enthusiastic about sport, customer service, and creating a safe, welcoming environment? We are looking for 2 motivated, proactive, and team‑focused General Assistants to support the daily operation of our world-class facilities. The Role As a General Sports Assistant, you will help ensure the safe and efficient daily running of our pitches, multi‑sports hall and related facilities. This hands‑on, customer‑facing role includes: Preparing and setting up equipment for bookings, training, events, tournaments, and matches Welcoming and assisting customers, clubs, referees, and event organisers Monitoring activities to ensure safety guidelines and policies are followed Conducting routine inspections to maintain cleanliness, safety and operational standards Reporting and addressing minor maintenance issues Assisting with opening and closing procedures Supporting community events and sporting activities Providing basic first aid or emergency response (if trained) Working collaboratively with colleagues across Hull Sport and University services What We’re Looking For We’re keen to hear from people who can bring: Strong communication and excellent customer service skills A friendly and proactive attitude Ability to work well in a team and stay motivated when working independently Good attention to detail and ability to follow instructions Willingness to undertake training and develop professionally Understanding of (or interest in learning about) Hull Sport’s services Initiative and problem‑solving skills An interest in working within the sport and leisure industry A positive work ethic and commitment to high standards This is a part time role with salary pro-rated in line with part time hours. This post is 22 hours per week, term‑time only, following a regular 6‑week rota, with shifts scheduled between: Weekdays: 6:30am – 22:30pm Weekends: 8:30am – 19:30pm Flexibility is required to support events and holiday cover. Applications close at 00:01am of the closing date listed. Please ensure that your CV and cover letter are submitted before this deadline, as late applications will not be considered. For an informal discussion about the role, please contact Mark Farrar, Assistant Facility Manager and Operations Team Leader: m.farrar@hull.ac.uk At the University of Hull, we are committed to building a community where everyone feels respected, valued and able to succeed. We recognise that diverse perspectives strengthen our university and the impact of our work. We particularly welcome applications from people who are underrepresented within our workforce, including people from global majority backgrounds, disabled people, LGBTQI+ people, and women, particularly in senior roles. You can read more about our Equality, Diversity and Inclusion strategy and our transparency reports on our Fairness and Inclusion page. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.