Guest Experience Supervisor

Additional Information

Job Number 26048159

Job Category Rooms & Guest Services Operations

Location Residence Inn by Marriott Aberdeen, Guestrow, Aberdeen, Scotland, United Kingdom, AB10 1ASVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Guest Experience Supervisor – Residence Inn Aberdeen

Are you a hospitality professional who leads by example and takes genuine pride in the guest experience? We're looking for a motivated and people-focused Guest Experience Expert Supervisor to support our front office team and help set the standard for exceptional service at Residence Inn Aberdeen.

Our hotel is conveniently placed in the Aberdeen city centre, Residence Inn Aberdeen is an apartment-style hotel and a dog-friendly hotel for the modern traveller.

This is a brilliant opportunity for someone ready to take the next step in their hospitality career, combining hands-on guest service with real leadership responsibility.

About The Role

As Guest Experience Expert Supervisor, you'll be the first point of contact for both guests and the front office team during your shift. You'll support management in coaching and developing your colleagues, ensure smooth day-to-day operations at the front desk, and take ownership of delivering a consistently outstanding guest experience.

Aberdeen | £13.52 per hour

What You'll Do

Leadership and Team Support

Act as a role model and mentor for the front office team, working alongside colleagues to support their development Coach, motivate, and encourage team members to perform at their best Assist management in communicating goals, expectations, and deadlines clearly Serve as the first point of contact for team concerns

Guest Experience

Welcome every guest warmly and personally, using their name whenever possible Handle guest requests, concerns, and complaints with professionalism and care Anticipate guest needs and resolve issues confidently at first point of contact Follow up to ensure every guest leaves satisfied

Front Desk Operations

Process check-ins and check-outs accurately and efficiently Manage reservations, room assignments, billing adjustments and payment processing Run daily reports, complete cashier closing procedures, and maintain accurate logs Ensure all Marriott Bonvoy information is captured correctly at every interaction

Cash Handling and Compliance

Count and secure the bank at the beginning and end of each shift Process all payment types and complete adjustment vouchers accurately Ensure all team members adhere to cash handling and accounting procedures

Safety and Standards

Uphold all Marriott brand standards for appearance, conduct, and service quality Monitor team performance and address any gaps in standards promptly Follow and enforce all safety, security, and emergency procedures Stock take responsibilities every Sunday

What We're Looking For

At least one year of front office or guest services experience Some supervisory or team leadership experience preferred A warm, professional manner with a genuine passion for hospitality Strong attention to detail, particularly around cash handling and reporting Confidence working independently and making decisions under pressure

Why You'll Love Working With Us

At Residence Inn Aberdeen, our culture is our biggest perk. We recognise great work, celebrate success, and make sure you feel valued every day in our close-knit team.

Benefits And Wellbeing

BenefitHub Access: World's largest selection of retail discounts Wisdom Wellbeing: 24/7 support for you and your family

Travel and Dining Perks

Marriott Associate Rates and discounts for friends and family 20% off at Marriott F&B restaurants

If you are ready to step up, lead with warmth, and make a real difference to every guest's stay, we would love to hear from you.

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.