Head Housekeeper

Company DescriptionJoin us at Accor, where life pulses with passion!​As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitality is a work of heart,​ Join us and become a Heartist®.Job DescriptionManages and implements the brand requirements in the department (service certification etc)                                                                                                                                                         Provides customer satisfaction by ensuring smooth coordination between the front office and floor personnelIs responsible for the application of internal and external audit procedures (HACCP, Basic vision etc)                                                                                                                                                                                                                                                                                      Ensures that the department's targets are met Customer RelationsEnsures that guests have a comfortable stay and receive a friendly personalised welcome                                                                                                                                                                                                                 Ensures that the team respects guests' privacy while workingHandles customer comments and complaints and follows them upProfessional Techniques / Production Ensures the high quality of services provided by a third-party (linen hire, cleaning etc)Ensures that lost property is managed effectively                                                                                                                                                                                                                                   Guarantees that rooms are cleaned and services provided to the highest standards, ensures that hotel linen and uniforms are cleaned efficiently                                                                                                                                                                                                                                                                                   Coordinates room allocation with the front office, handling any switches as necessarySignals any technical faults and follows up repair workTeam ManagementAnticipates needs and organises recruitment for the teamPrepares the work schedule, taking everyone's skills into accountCarries out annual appraisals for employees and sets their targetsPrepares the team's training plan and tracks implementationApplies labour legislationEnsures the appropriate behaviour and impeccable presentation of staff under his/her responsibility                                                                                                                                                    Organises the welcome and integration of new employeesCommercial and SalesTrains the team on the floor process as defined by the hotel                                                                                                                      Ensures that documentation and information in hotel rooms is well presented and up-to-dateAnalyses guest comments and implements any necessary corrective actionsIs familiar with the services provided at the hotel and informs guestsManagement and AdministrationManages all spend on cleaning products and welcome gifts, and ensures that equipment made available to floor staff is correctly usedHelps optimise energy costsOrganises the department for optimum efficiency, ensuring headcount matches the workloadUpdates and analyses dashboard charts (state of rooms, stocks of linen, welcome gifts etc) and implements action plans as necessary                                                                                                                                                                                                        Manages the department's purchases, stocks and laundry processesHygiene / Personal Safety / EnvironmentEnsures respect of standards regarding hygiene, cleanliness and the safety of guests' propertyEnsures respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)                                                                                                                                                                    Ensures that the equipment and cultural assets of the department remain in good condition and working order                                                                                                                                                                                                                                                                                                    Applies and ensures the application of the hotel's security regulations (in case of fire etc)   QualificationsA minimum of 2 years proven experience in  Housekeeping Management role, with a track record of deliveringA warm, approachable and caring personality with a genuine passion for hospitalityStrong ability to anticipate guests needs and consistently provide a professional, welcoming serviceExceptional organisational and time management skills, with the ability to prioritise and manage a busy operation effectivelyAdditional InformationWhat is in it for you:Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time Compensation: GBP 31535.40 - GBP 31535.40 - yearly