Head of Consulting - Start Up

Head of Consulting / Professional Services - Tech Consulting & Services

Location: London / Hybrid Reports to: COO / Board of Directors

Our client is a growing IT consulting/services business helping enterprise organisations adopt cloud, modernise their platforms, and improve how they build and ship software. Their work sits across Cloud adoption, Cloud migration, Data/AI, DevOps, and modern software engineering — typically in complex, high-impact environments. They are still early in their journey. That means: Not everything is fully built yet There’s huge opportunity to shape how they operate The right person will have a direct impact on how they scale

The Role We’re hiring a Head of Professional Services to take ownership of how we deliver work to clients and help us scale that into a repeatable, high-quality, and profitable function. This is not a “run what exists” role. It’s a build, fix, and lead role. You’ll sit at the centre of the business, working across: Delivery Pre-sales Clients Hiring Commercials You’ll need to be as comfortable in a client steering meeting as you are reviewing a project plan, shaping a proposal, or coaching a delivery lead.

What You’ll Be Responsible For Owning Delivery (End-to-End) Make sure everything we deliver lands well — on time, on budget, and to a high standard Bring structure where needed (without over-engineering it) Step into tricky projects and get them back on track Define “what good looks like” for delivery in our business

Shaping Work (Pre-Sales, Scoping, Pricing) Work closely with sales/founder on new opportunities Scope projects, define approaches, and price them properly Avoid the classic consulting traps (under-scoping, over-promising) Improve our win rate through clearer, more credible proposals

Being the Senior Face to Clients Build trust with senior stakeholders (CTO, CIO, Heads of Engineering) Act as escalation point when things get difficult (they will sometimes) Turn good delivery into repeat business and long-term relationships

Building the Team Help hire great engineers, consultants, and delivery leads Coach and develop the team — especially those stepping into leadership roles Create a culture of ownership, quality, and pragmatism

Driving the Commercial Engine Improve utilisation, margins, and predictability Bring visibility to how we’re performing (without heavy bureaucracy) Help us scale in a way that stays profitable

What We’re Looking For Experience Background in IT consulting / professional services Experience leading delivery across multiple client engagements Strong exposure to: Cloud (AWS, Azure, or GCP) DevOps / platform engineering Software delivery You’ve likely been: Head of Delivery / Professional Services, or A senior delivery leader ready to step up

Profile Operator mindset — you get things done, not just define strategy Commercially sharp — you understand pricing, margins, and trade-offs Technically credible — you can hold your own with engineers and architects Client-ready — calm, credible, and trusted in front of senior stakeholders Comfortable with ambiguity — you don’t need everything defined upfront Builder — you enjoy creating structure where there isn’t much yet